ProSource of Bridgeville — Local services in South Fayette Township

Disappointed with what was initially a pleasant experience purchasing materials for a small kitchen job. The service rep was in contact with our contractor for what materials we needed, and yet I found myself at Home Depot the day of the job buying new grout (the contractor wasn’t comfortable using the kind selected for us), new caulk to match it, and had to throw away an entire metal “jolly” frame for the tile because the tile was too thin to be used with it. It’s not clear to me why ProSource isn’t aware that tile they sell isn’t compatible with another material they sell, and that I was instructed to pick out because our job “needed” it. I disagree that it’s not on the service reps to know more than contractors about the products they sell. Also, if anyone needs a box of Vintage Gray subway tile, give me a call since otherwise it’s just going to collect dust in my basement - apparently the standard size, standard color tile is a “custom” order because it had to be shipped from the warehouse and can’t be returned. I understand this was disclosed on the receipt but frankly just find it to be a silly waste. I’m giving 2 stars because our initial experience when purchasing materials was friendly and prompt, but if they recommend the wrong materials, don’t expect to anything back if they can’t sell it to the next customer.

Update: I see the business has responded to say they don’t have information on file for me, which is confusing, because they reached out to my husband directly after I left this review (but before adding their response) and offered us a $50 gift card rather than a $17 refund for the material. However, when we received the gift card, we saw it required us to spend $750 with the business before the end of the year to redeem it. As I mentioned earlier, we had a pleasant experience with the service rep, but the business does only seem to want to make things right if they can continue to receive...

When they are selling you tens of thousands of dollars of cabinets they are delightful and all smiles. When the delivery company delivers those cabinets all smashed up (over 12 pieces all destroyed and sent back) they disappear. It was also a nice added bonus to have the delivery guy approach me (the home owner) and retell me the story of how he was in a knife fight the prior night, and therefore his hand was all slashed up.

We had to harass and hound these people for some sort of resolution and to boot they left the damaged goods to sit in our home for two weeks like we were a satellite warehouse for them. In the end their solution was minimal contact and communication, and for us to "just wait longer". The delivery was already delayed weeks.

On to the second attempt for delivery. Cabinets arrived with doors detached and falling off paint chipped and peeling but they were kind enough to provide us with paint to repair scratches our selves. They also neglected to provide the proper shelving for the units. We also found out there was prior knowledge the products were not up to par to be delivered again, apparently they decided to roll the dice I guess.

If things go well this review will prob hold little value. If things get derailed the attitude is very much we got paid, oh well. They like to collect the check but if anything happens they say it's not them. It's the delivery company, it's the manufacturer(Fabuwood is the manufacturer btw).

The only reason I gave 1 star is because zero wasn't an option. Will be taking the rest of my home reno literally anywhere else.

Below are examples of damage: 1 - corner busted off the size of a fist 2 - cab came with door ripped off 3 - cab arrived with door off and only 1 hinge (pic is of half way fixed by...

My husband and I started our 30-year-old kitchen remodel by meeting our designer, Julie, at ProSource in Bridgeville. We had no idea what we wanted, what was involved, or what to expect. I was not aware of all of the cabinet options let alone their possible functions. Two plus years later and during this pandemic, our kitchen not only been a functional kitchen for my husband and I to cook together, but has become my office. I am in love with the design and attribute that entirely to Julie! She was intuitive, knowledgeable, talented and a joy to work with. She started from scratch, helped us to visualize when we decided to move our appliances around and came up with the best plan! Julie knew her products and researched anything I threw out at her, always with a smile. We did run into snags with hidden obstacles of unknown pipes, vents, electrical outlets, etc. Julie was there immediately to solve the issue with a clever and stylish cabinet solution so not to interfere with the progress of the contractors. What began as a kitchen remodel, morphed into a new powder room and flooring change. The ProSource showroom had a great selection of materials and Julie was sure to give me several options and great advice. I am forever grateful to have worked with her and ProSource. We love our updated home! Thank...