Residence Inn by Marriott Southington — Hotel in Southington

We stayed twice in the last week. I want to start with saying the staff here is friendly and helpful. Two different people checked us in and they were both wonderful. They aren't the issue. It's nice they allow pets, too.||I'm shocked this place costs as much as it does. It is so dated and run down. When you pull up, the first thing you notice is peeling paint all around the windows, cracked and worn out cement and open doors to the lobby. It's not what I was expecting for a Marriott property at the +$200 price point in this area.||The first night we stayed, people were partying, drinking, smoking and carrying on in the courtyard until 10pm. Not a big deal, but definitely a little annoying. Our room faced directly into this area. It's the kind of thing that happens at extended stay hotels, so I didn't pay much attention to it. I actually looked out the window of our room to see a man urinating on the side of the hotel maybe 15 feet from me. This same partying happened the second time we stayed about a week later. Beer bottles left all over.||The rooms are spacious and what you'd expect from a Residence Inn. However, they've been used hard and not maintained well. ||The couches in both rooms we had were absolutely destroyed. Sunken in, trashy looking, amazingly uncomfortable. The kind of couch you see people sitting out and putting a "free" sign on. I suspect it's because they're pull out couches that have been pulled out hundreds of times in the last 10 years.||The second room we were in had food left under the bed with dog toys, sunscreen caps, etc. It clearly hadn't been looked at in ages. We know this because our dogs found it all... It also had stained carpet from what I hope was red wine and stained curtains with some sort of splatter. The bathroom doors didn't lock, and the faucets and toilet ran. That shower might still be running a little to this day because it never stopped when I got out. Fiddled with it for a few minutes, and no go, still running.||I accidentally turned on the garbage disposal (nice touch for a hotel!) when looking for a light switch. Man was that a mistake, the smell that came out of that thing was so foul. We ran some soap and water down and covered the drain with a towel for the evening. ||Our second room was toward the back of the building, so we were instructed to use a different door and park on the side near the back. No issue there, but the same cracked concrete and peeling paint. Since we had our dogs, we wanted to be closer to an exit so we could let them out. This exit had cigarette butts everywhere, and this is fun, shattered glass. It hadn't been cleaned up 12 hour later after we arrived, and I'd bet it's still there. The perfect thing for pets!||This hotel desperately needs maintenance and new furniture. Drive up the road to somewhere better for...

Very disappointing. I called the day before to check on the status of the swimming pool. We were told it was open. Upon arrival 16 hours later I was told at the pool was closed. Frustrating but understandable things happen. I asked the manager that due to the circumstances if he would consider giving us an upgrade to a two bedroom suite instead of a one bedroom suite. The manager, Sergio, was very gruff. He stated that he would not give me an upgrade. My wife and the kids went to the bedroom only to find that the toilet was filled to the top with water. Trying to just flush it once it started to overflow. I called the front desk three times with no answer. I finally walked down to the front desk to find a maintenance worker. I explained the situation and he came back to the room. He worked on the toilet for about 15 minutes to no avail. He told me that the manager will try to move me to another room and will be calling shortly. After about 10 minutes, the manager called and right out of the gate said he could not upgrade me to a two bedroom suite. I began to explain to him that’s not why I had him call but it was more to get us a different room because this one did not have a working toilet. He said he could move me into a studio room. I explained that I was not going to take a downgrade and I would’ve gone to another hotel if I wanted my wife and all the kids in one bedroom. He sent the janitor back and worked on the toilet for another 15 minutes. I contacted the manager and he told me he had no other rooms available. Yet, when I went on the bon voy app I was able to secure either a two bedroom suite or a one bedroom suite. This was the last straw and I went down to the front desk and told him I was leaving. My wife and I and the kids packed up all of our stuff and we left. I would not recommend this hotel. We have been to many resident ends and a been completely happy and satisfied. I think the condition of the hotel and the attitude of the manager was all it took for us to leave. Luckily, Marriott in general is very good to its customers. I spoke to Marriott representative and return my mileage for the new hotel that we stayed at. Overall I was pleased with Marriott management just not this particular hotel or it’s...

The gentlemen named Sergio, at the front desk, was a disgusting human being if I’ve ever met one. We will NEVER be coming to this hotel at all. They have lost our business for good and we often bring my daughter to this hotel for use of the pool. I will be letting all my friends and family know about our horrible experience. We got a suite room, that says on the website can occupy seven people. We got an additional room that fits four. We are a party of 8. It is my daughters birthday and we decided to have a birthday sleepover with a cake for her and her friends at school. A copy of the invitation, that let people know of the birthday sleepover unfortunately got into the hand of Sergio. He threatened to kick us all out because the invitation says “pool/sleepover party” in front of my daughter and her friends. They’re ten years old. He also threatened that if anyone shows up, and we can have two more people sleep here, they would be turned away and we would be asked to leave. He refused to give the copy of the invitation back and that he would be showing it to management. I’m confused as to what the issue is? We purchased two rooms and we have no more then the amount of people that can sleep in both rooms and each guest can use the pool. He said “only registered guests”. We are all guests. The look on my daughters face as he spewed venom our way was that of embarrassment and disappointment on her birthday. The misery he is going through in his private life, he has brought with him to work. I will NEVER be back again this hotel and you’ve lost our continued business....