HomeGoods — Local services in Southington

I typically don’t leave negative reviews, but I feel compelled to address the poor customer service experience I had at this store location. Although I have lived in Connecticut for seven years, I have only visited this store a handful of times—primarily to purchase a specific item and leave.

On this occasion, my parents, fiancé, and I stopped by to help my mother find a lampshade and a few other items. She was interested in one from the clearance section, but it didn’t have a price tag. Nearby, there was an older employee working in the same section, so my mother politely asked if she could provide a price or if there was a similar item with a tag that we could take to the register for reference. Without making eye contact or acknowledging my mother, the employee began shuffling through the lampshades. In an attempt to assist, I found a similar one, but instead of responding, she simply placed it back on the shelf and continued without a word.

Meanwhile, my fiancé asked if there was a restroom available. She completely ignored him. Assuming she might not have heard, we let it go. My mother decided to choose a different lampshade, and as we continued browsing, I politely asked the employee, “Ma’am, is there a restroom I can use?” No response. I repeated myself—still nothing. Thinking she might not have heard me, I moved closer and asked again. She continued to ignore me, never once making eye contact.

Ultimately, I had to go to the front of the store and ask in front of multiple customers before someone finally directed me to the restroom in the back corner. I found it incredibly frustrating and disrespectful to be blatantly ignored, especially without knowing if someone might have a medical condition requiring urgent access to a restroom. The lack of basic courtesy made the experience feel...

This store is dangerous for me. I can not buy something. I go in for one thing and come out with 12 things. The prices are fairly reasonable. With some things, you pay cheap - you get cheap. Other things, may seem way overpriced. But for the majority of things, the price is great. They have an assortment of "Home Goods" for any room, any taste, and any style. I will say - if you see it & you like it - BUY IT. Many times I said "I'll come back this weekend" & it's gone by then. You need to be able to take your time and look - items are everywhere & anywhere you look. I minused a star for how NARROW the aisles are. Only one cart can fit comfortably through an aisle and it's usually always busy. Makes it very hard to maneuver around with a cart. Plus, there is always the fear of knocking something off the shelves. You'll hear some glass break a few times while you are there. Not for the little ones to walk around if you don't plan on...

I love HomeGoods. The only thing keeping me from giving it five stars, are their prices. Their prices are way, way over inflated. I have seen seasonal Decor such as Christmas decorations where there after season clearance price of 75% off was still more than I would pay for the same item if I bought it elsewhere. It's really an eye-catching store inside the lighting is just right and the colors are designed to draw you in and get you to touch things. They obviously put a lot of money into marketing. And they have a lot of really cute household things you can't find anywhere else. But for the most part it's a look but can't afford to buy type of store. I still like to visit if I'm in the plaza for another reason but I would never go there just to buy something because it is just...