The Northwest Inn — Hotel in Spencer

We had stayed here in 2021 and thought it was nice. This year, though, was not the same. Upon walking into the hotel lobby, there was a rug on the floor that was in rough shape. There were crumbs on the breakfast counter. The receptionist looked like he had just woke up. He looked unprofessional. We got to our room and the AC was on full blast at 65 so it was freezing. We turned it off and surveyed the room. You could see where they didn't vacuum. There were crumbs along the wall and in between furniture. After a long drive, we all needed to use the restroom. I couldn't believe it when my husband informed me there wasn't a stitch of toilet paper. I've never in my life checked into a room and there wasn't TP and a spare ready. There was none on the roll and none on the tank. Even the tissue box was empty! I immediately went back downstairs to ask for TP. He apologized and gave us a roll. The beds appeared clean and they were comfy. The tub had a long black hair in it, but was clean otherwise. The next morning, we were expecting a decent breakfast. When it opened at 7, there was nothing there. My mother pushed the bell to call someone and the guy came from the back, looking like he had just woke up. He also acted like he was mad we were bothering him. He set out some muffins and cereal. We enjoyed the milk, but the muffins were terrible. My hubby had some raisin cereal and, upon first crank, out came a mix of raisin cereal and Cheerios. The juice was canned, which was disappointing. When we checked out, we heard another guest complaining that they had been there for 3 days and no one had cleaned their room, brought them towels, or given them TP. This hotel seems to need an overhaul on staff, but I'm sure that's not easy these days. We did like the bright blue walls and the price. It just needs some TLC and some...

We had stayed here in 2021 and thought it was nice. This year, though, was not the same. Upon walking into the hotel lobby, there was a rug on the floor that was in rough shape. There were crumbs on the breakfast counter. The receptionist looked like he had just woke up. He looked unprofessional. We got to our room and the AC was on full blast at 65 so it was freezing. We turned it off and surveyed the room. You could see where they didn't vacuum. There were crumbs along the wall and in between furniture. After a long drive, we all needed to use the restroom. I couldn't believe it when my husband informed me there wasn't a stitch of toilet paper. I've never in my life checked into a room and there wasn't TP and a spare ready. There was none on the roll and none on the tank. Even the tissue box was empty! I immediately went back downstairs to ask for TP. He apologized and gave us a roll. The beds appeared clean and they were comfy. The tub had a long black hair in it, but was clean otherwise. The next morning, we were expecting a decent breakfast. When it opened at 7, there was nothing there. My mother pushed the bell to call someone and the guy came from the back, looking like he had just woke up. He also acted like he was mad we were bothering him. He set out some muffins and cereal. We enjoyed the milk, but the muffins were terrible. My hubby had some raisin cereal and, upon first crank, out came a mix of raisin cereal and Cheerios. The juice was canned, which was disappointing. When we checked out, we heard another guest complaining that they had been there for 3 days and no one had cleaned their room, brought them towels, or given them TP. This hotel seems to need an overhaul on staff, but I'm sure that's not easy these days. We did like the bright blue walls and the price. It just needs some TLC and some...

The room was smaller than im used to when i travel. It was dark and depressing. According to our booking agent it was a pet friendly hotel and when we showed up, the doors said no pets allowed. Also there is no longer a breakfast option at this hotel according to a sign in the lobby. While the staff, Joe and Michelle, specifically, were a pleasant part of this location, the manager, Marcus was very sub par in his customer service, i suggest reading the book “Raving Fans” and adjust the way he handles situations. I accidently left an expansive pillow behind and called to notify them of this. I offered to turn around and get it but i was assured they would get it to me. Days went by with no phone call or mail from them. I called and spoke to marcus and was told he was sure they would have it but housekeeping was locked (shouldnt he have a key?) but he would call me back “tomorrow” to address shipping charges. Never heard back from him. We stayed memorial weekend and its now a month later. Still nothing. So when i called today and spoke with marcus he recanted and said he didnt know about a pillow. He then got mad at me for getting frustrated with this entire situation and demanding a resolution to this issue All in all, it was a quiet hotel and staff were friendly. Other than that, ill leave it up to u if u choose...