Mattress Firm Spring Hill — Hotel in Spring Hill

Buying the mattress could not have been better, Robert was very knowledgeable about all the products in the store and was able to point us to the right fit. After that nothing was good. We spent over 2k on a mattress that was supposed to be delivered on Saturday between 2-9pm....what a window... well come almost 8pm and I get a call saying the truck broke down and I would not be receiving our mattress that night. The deliver company told me the store already knew and would contact me to set up another date to deliver it. Well I called the store and they had no idea about this problem. They then said they called the deliver crew and was told that they were still making delivers and would try to get ours out that night. They never did. I was then told by the store manager we were on the first stop for Sunday morning. Well at 11am on Sunday I get a call saying it would be between 2-8pm. Well to make a longer story short we did get the bed Sunday after 4pm and after the crew set it up he then told be the mattress had a large numb across it and that it may or may not level out. If it does not then we would need to get a replacement and there is in quotes "no telling how long that can take". I called the store and let them know, the only thing I was offered for this mess was a $99 delivery fee taken off. I should have noticed the first red flag when at 7pm the sales man said we were the first customers they had seen all day.. and the only other review on Google so far is from the manager... if $99 off is the best they can do i don't feel I could ever shop...

Eric was very informative. He worked with me and showed me all the mattresses he had in the store. I had no problem in choosing one. He explained the policy of the store and the warranty with the mattress. We are trying it out now and it’s a little too firm but we will continue to sleep on it and try to break it in.

We did not keep the bed frame. And Eric is supposed to issue us a credit for the frame and for the Gold Service.

The delivery was not a very good experience. The two young me that brought the mattress did not want to set it up. They saw that my husband had removed the existing mattress and box springs so they agreed. However, they refused to haul off our old mattress and box springs and we had paid to have this done. I called Eric at Mattress Firm and they refused to talk with him. We were very disappointed with the delivery guys.

The warehouse said they would make arrangements today to have our old mattress and box springs picked up today, 7-13-2021. We will see!

I would rate the Mattress Firm and Eric with excellence. The...

We recently had the pleasure of working with BJ at Mattress Firm in Spring Hill, and we couldn't be more impressed with the level of service and expertise we received. From the moment we walked into the store, BJ made us feel welcome and took the time to understand exactly what we were looking for.

BJ's knowledge of the different mattress options was truly remarkable. They guided us through the process, explaining the benefits of each type and helping us find the perfect match for our sleep needs. What stood out most was BJ's patience and genuine care—there was never any pressure to make a quick decision, and they made sure we were completely comfortable with our choice.

The entire shopping experience was seamless, thanks to BJ's professionalism and dedication.

If you're in the market for a new mattress, we highly recommend visiting the Mattress Firm in Spring Hill and asking for BJ. His exceptional service and commitment to customer satisfaction are second to none. We can honestly say this was one of the best shopping experiences...