Bedplanet — Hotel in Spring Valley

very sad to say i will not be recommending this place to anyone who is looking for a mattress. So when i had went in that guy was very helpful with finding us the bed we wanted nothing wrong in that area. My issue was that the guy who helped me told me that i would get a call on Monday or Tuesday morning, 2 days after i had bought the mattress about the delivery of the mattress. He left out that part where my mattress has to be made. which isnt a problem its awesome to know i have a mattress thats not sitting in a warehouse. anyway tuesday morning i call them and ask whats going on. He tells me its being made right now an in 1-2 days it will be done an ship... i told him that was unacceptable for the reason being that he didnt tell me this. i told him when i was at the store buying the mattress that i was in need of same day or next day delivery. i was about to leave to go to another store that was gunna deliver monday morning but i had not because the guy told me it would be quick. Again he said it would be to me in 1-2 days because i ordered in on the weekend i understood that. So 4 more days go by and i hear nothing. i call the 4th day that guy says i just send a email saying it will be here monday or tuesday from cali. i asked him why was the guy before telling me it will be here 2 weeks sooner then it normally takes he had no answer for me.... im just very very comfused why this company has there people giving false info about delivery and shipping. I spoke to them about getting my money back but they wanted to charge me 20% restocking fee when the mattress wasnt even made... i accept things take time and stuff happens. but what isnt acceptable is being told one thing then something else happens. if im late on my car payment or late on my rent i get my car taken or kick out of my house. so if you guys are late on what u say or do whats the repercussion?

will never go through...

TL;DR: BedPlanet: A+ … Ergomotion Rio 5 base: A+

deets if ya need em 👇🏽

Experience with BedPlanet was AWESOME. Quality products at really competitive prices and even free interstate shipping. I cold-called Don who helped me with Q&A over the phone to choose the right product, talk warranty features, run the purchase; super smooth process. Afterwards, Tanner explained all shipping and delivery details and tracking; monitored during the final-mile stage; kept in touch whenever I needed. They got the Ergomotion base ordered & shipped from their warehouse asap. Super fast and great service, and helpful from start to finish. Cannot recommend you guys enough. A+

Ergomotion Rio 5 base is YESSSS. Super sturdy construction, sleek, quiet, all the features I need to help unwind & sleep. Adjustments, zero G, anti-snore, programmable fav settings, nightlights, head tilt, usb ports, backup power, you name it. Instructions readable w/great diagrams. Love how they designed this system with plug-in modular units that we can easily access from below. So if something fails in say 5 years, we can just swap out a module and done; no fuss. Heard some folks saying they don’t like or use lumbar or the upper+lower massage, but IMO those things are awesome for the spine. So if ya don’t want em, don’t get the Rio 5.0 model; or else try a thinner mattress

update: They did process my cancellation and refund later this same day. jr

Very slow to respond and poor communication. I placed an order for headboard mounting brackets from Bed Planet on the same day I ordered a headboard from another company (Sven & Sons). The headboard arrived promptly on Sunday—but as of Tuesday, I still hadn’t received any shipping confirmation or update from Bed Planet.

Since I had no indication that my much smaller order was even being processed, I decided to mount the headboard directly to the wall. Meanwhile, the Shop payment plan had already charged me the first $25 installment of a $100 order that hasn’t even shipped.

Their ordering system feels outdated—almost like they’re still manually walking orders to a warehouse. No order confirmation, no tracking, no updates. I won’t be shopping here again. You’re better off going direct with a more...