Hampton Inn & Suites St. Louis at Forest Park — Hotel in St. Louis

My experience falls into three categories:

The Good, The Bad and The Ugly.

The Good My partner and I were in St. Louis to attend a funeral for a family member who died very suddenly. The Inn is very conveniently located adjacent to Highway 40/64 off Hampton Avenue.

The employees were very polite, friendly and helpful. We asked for and received a very quiet room (323) with neither internal or external inn noise.

Our room was ready to check in when we arrived approximately 30 minutes before official check-in time which was lovely.

The maids were polite and friendly. They kept the room extremely clean, leaving a towel swan on the sink.

The entire inn was extremely clean with people constantly sweeping, vacuuming or polishing and cleaning.

There was also lots of free spacious parking in a well-lite area adjacent to the Inn.

The shower had very hot water. The soap had build-in ridges to prevent it from slipping.

Adjacent to the Inn is an independent pub which has a wide array of beers, burgers and pub treats. If you're hungry it's a great place to have lunch and/or dinner.

A St. Louis legend, Imo's Pizza, is right up the road and will deliver fresh hot pizza to your room in 15ish minutes, depending upon when you call in your order.

There is also a few other food options including a coffee bar in close walking distance.

This is a great location if you wish to visit The St. Louis Zoo or any of the other Forest Park locations, which is right across the highway.

The complimentary USA Today and Wall Street Journal papers are a nice touch along with a large spacious lobby area for guests to hang out in if they wished.

Complimentary coffee, decaf, hot water (for tea or hot chocolate) and water is provided in the lobby 24/7 which is a nice touch.

Our bill was automatically slipped under the door of our room on our day of checkout, which was very convenient.

The Bad Although the Inn provided a complimentary breakfast buffet, the hot food such as eggs, sausage or similar, were often lukewarm or even cool.

The scrambled eggs had a taste which made them seem like there weren't from authentic eggs and the sausage also seemed a little off in texture.

Although a lovely dark roast coffee was provided, on four separate occasions the pot was nearly empty. Yes, they refilled it, but sometimes not quickly.

The DIY waffle bar seemed to work well, mini muffins, bagels and small sweet rolls were good and the cereal was fine, but unless you wanted to carb load, the hot food options were definitely a disappointment.

The best time to go to the breakfast is early. It's served from 6 am to 10 am but it starts to get crowded around 8 (on weekdays) and 8:30-9 on weekends.

More than once there were limited seating options.

The commode in the bathroom (at least in our room) was installed very low to the ground which made it uncomfortable to use.

At times the two elevators were extremely slow.

The Ugly Even though we paid the highest room rate to get a king-size studio room, the bed was shockingly hard and very uncomfortable.

Neither my partner nor I slept well in the bed which felt like a wooden plank. It was disappointing because we woke up with sore backs and cricks in our neck.

The sheets on the bed seemed to be a little too small for a king sized bed. Either my partner or I seemed to constantly wake up without covers.

The towels, although plentiful, were very scratchy and rough.

Our room had a mini-refrigerator which really didn't get very cold for leftovers.

The TV which was positioned off to one side made it difficult to see from either the bed or the couch without craning our neck. It didn't contain PayPerView, Netflix, Hulu or any apps.

The TV had a guide, but it malfunctioned constantly.

The signage for the Inn can be difficult to see. Goggle routes you to the road which runs in the back of the Inn with no entry. The sign adjacent to the Inn's front driveway is hard to see.

That's the Good, The Bad and The Ugly For The Hampton Inn & Suites St. Louis at...

Check in was quick and was able to get to our room before 3:00pm check in which was awesome so that we could get to the Zoo earlier without our luggage and personal belongings in the back of the car. Room was huge, over 500 square feet, with a nice large bathroom and all the conveniences. The bathroom had really nice handicap accessible bars which helped us, since we were older, in the bathtub area and the toilet area. Wish there were a couple more chairs in the room except for only the desk chair but there were two movable ottomans available which we used for our CPAP machines next to the bed. The breakfast selection was amazing and changed each day that we were there for variety which was a plus. The people taking care of the buffet were very pleasant and kind and if you needed something, they took care of you quickly and with a smile. Elevators were quick to respond and did not take long to get to your floor even when the Hotel was busy. Recently the Hotel I was told was renovated and the place looked amazing with really nice amenities. But be cautious at the pool since the floors are very slick when wet. Kids were (of course) not following the rules and running around the pool wet and in one case one child fell three times due to the slick floor. There were kids jumping and diving into the pool splashing everyone and everywhere which almost made it unbearable to swim or float in the pool. We are older and not as much swimmers but enjoy soaking or just enjoy floating in the water (to be clear, not on floating devices as we are not rude in that manner in taking up pool space for others). The water splashed onto the floor and kids were getting in and out of the pool causing the floor to get very wet around the pool and in the bathroom. My wife got out of the pool to use the restroom and the floor in the restroom was very wet and puddled. As she entered the bathroom without any handicap accessible hand rails or something to hand onto, her feet came out from under her and she fell on both of her knees and pain went up her leg and into her back and hip area. That's all that needs to be said of that but just a reminder to be careful when the floors are wet. At the time of writing this review, Josh, the hotel manage has gotten back with us and is taking care of this issue and their insurance will take care of us. Other than the mishap, everything was exceptional in our stay. Pictures shown (shown for visual reference) in review are shown to show the tile in bathroom and pool area and when they were taken the next day on our way back home, the floor was dried from the night before. But when wet it is very slick and there was no abrasion on the tile or in the tile or a rubber mat on the floor to keep...

At the end of October we stayed at the Hampton Inn in Forrest Park, St. Louis. During our stay an employee stole our credit card information and charged $2000 to it. We reported it and the manager refused to investigate this matter because his employee said he didn't do it. I contacted Corporate and they opened a complaint file and told me they would investigate. The manager from the hotel then called me and harassed me wanting to go through "the many discrepancies in my statement to corporate", attempted to call me a liar and intimidate me, saying I should never have spoken to corporate, I only should have talked to him about this. I contacted corporate about this call and the woman said the manager would be investigated as well for how he handled this. She said he should have called to follow up and see if we've had any further charges, or any further issues, not called to tell me I'm a liar and shouldn't have contacted corporate. The next day I received an email from the manager stating he's happy we had the chance to speak and everything is resolved and he's closing the case. Corporate assured me he could not close the case and they would call me to make sure I was satisfied prior to closing this.

Weeks later I call corporate to follow up and Christa B. says the only person who can help me with with matter is the manager of the hotel and corporate doesn't like to get involved in matters of this nature. So even though the manager of the hotel harassed me and won't investigate his employee, he's the only person I can talk to? I asked for her supervisor and she refused to send me to anyone but her saying she is the top of the line and there's nothing she will do about this. She said the manager will only be investigated for how he treated me if there are multiple complaints and quality assurance happens to open these complaints and see a trend. Otherwise, they have this complaint on file and that is all that they can do to handle the fraud and the harassment.

So moral of the story is that our credit card was stolen, the hotel manager and corporate refuse to help us, and even though the manager harassed me, corporate cannot do anything to ensure this won't happen again and another customer won't be treated like this. Thanks Hampton by Hilton. I was assured that they would make this right. So far nobody has...