Extended Stay America Select Suites - Houston - Sugar Land — Hotel in Sugar Land

Y’all owe me money! I paid $655 for two weeks in advance. That man looking manager, reba met me with disrespect, defensiveness, and a rude attitude. He/she got mad when I called her out and made me leave. UNPROFESSIONAL!!!!bc he/she was mad, she only refunded me $16. I was only there for 6 days. She/he don’t know who she/he messin with. I’ve been real quiet about her/his “ revenge” towards me. He/she should be worried as to why I’m so quiet! You guys need to be more picky about who you hire! He/she misuses his/her title! He/she need to understand that a title means absolutely nothing when you’re THAT evil! This isn’t over! My attorney is privy to the mistreatment AND the stealing of my money! He’ll be in touch!….DO BETTER or GO OUTTA BUSINESS!! Let me just say that I’ve paid for two weeks in advance, and I seriously want my money back. I have business, but I’m here now and Reba is a lazy manager. Her personality is sumn like watching paint dry and my room. Don’t get me started. I expected so much more. This is why you have to watch how you treat people, because I could be a secret shopper and depending on me will determine if certain people gets to keep their jobs. Hmmm..let me start by saying that I moved in here on Feb. 28th. I paid for the two weeks on Thursday. I didn’t get to see what room I’d be in until my move in date. I didn’t like that from day one. For the following reasons is why you should always see your room. I have photos of how nasty my room is. It wasn’t until I started getting settled is when the room reviled itself to me. You know o many move, you’re tired and just want to go to bed after a hot shower. When I got in the tub to shower, I IMMEDIATELY noticed the tub was dirty. I reported that! The shower head was raggedy, reported that. The vent that’s above the kitchen burners, DIRTY and oily, and also stained with some purple goo. The toilet seat was DAYUUM near on the floor. A BIG deep red stain on the floor, and wood chips missing from the kitchen drawers. These things should hv been ready before taking my money, and for sure BEFORE assigning this room to me. I told the front desk about all these issues. Pricilla, very sweet person, told me that I’d hv to wait until Monday bc I moved in during the weekend. Ok, kool. That’s understandable. Wat I’m pissed about is the attitude and terrible customer service from Reba! Which it’s sad to say that my late beautiful moms name was also Reba. Funny enough my mom’s mayden’s names really was McIntyre. My mother, Reba, was sweet and always was a supervisor on all her jobs. My mom would do her job well and make sure that the people around her was happy. The job of the manager is to be the antidote between the customer and the problem. Reba IS the problem. Oh, almost forgot, there’s a stain on the skirt on the bed and a crack in the shower. Along with the dirty tub are paint spots that are missing. That’s why I wanted to see my room beforehand. They didn’t hv a room for me to see. Anywho, instead of Reba apologizing and getting right towards solving the issue, she tells me that I have to wait 2 weeks before I can get the tub cleaned and that I could clean up the kitchen! I told her HELLZ NAW! That’s NOT my job! I told her that they shouldn’t hv rented me the room without asking sure it was cleaned. I’m not gone say my line of work, bc I don’t want to give anything away. I’ll just say that I hv a LOT of resources and if Reba doesn’t like her job, I can definitely help with that! It would inconvenience me again to hv to switch rooms, and if I’m inconvenienced, I’ll make it my life’s mission to make sure that Reba is inconvenienced too! Get it together Extended Stay Sugarland. No joke if I hotel with a lawsuit. My hope is that I’m underestimated, bc I will not stay in a dirty room. Don’t rent a room here! It’s always that ONE person who shouldn’t be employed at different places. I’m calling you out, Reba. Do your job, or I’ll see yo it that you...

This hotel is terrible. If I hadn't had this reserved by my company I would have left my first night here. I arrived around 11 pm last Wednesday the 6th of August, and went to my room. After getting to my room I noticed it was quite warm in there, but I figured it was just due to the AC not even being on. Well I turned it on and tried to get some sleep. About 4 am I woke up covered in sweat and a pounding headache from being so hot. The AC in my room wasn't on when I got there, because it didn't work. I figured no big deal they'll fix it today, so I went and told the man at the front desk, he assured me it would be taken care of by the time I got back to the hotel that evening (after training and meetings) and I would also have all my pots and pans delivered. I get back to the hotel around 4 pm, and my room as just as hot as it was when I left. I went back down to the front desk and told the lady that was no on duty that my AC was out in my room. She pulled it up in her computer and said "yeah I'm not sure why they put you in there, we know the AC doesn't work in there." So I asked if I could get a new room, sure no problem. She programs a new key and off I go to pack up my original room.

Fast forward 20 minutes. I have moved up to the next floor and walk to my room, put the key in open the door, there's a man standing in my room. I say hello, um this is my room. He replies, well it was mine yesterday and this morning, but I guess we can share! (joking). I pick up all my bags and go BACK to the front desk and explain what happened. Hmm that's odd says the lady behind the counter. Well lets try this room as she reprograms my key. I open the door, hoping to not find something that would scar me for life.

I'm actually pleasantly surprised by the room that I was given. It is a large suite style room. Lager table, pull out couch, chair, coffee table, overall a lot more room. I figured I'd more than likely just have my pots and pans delivered to this room since I had mentioned again that I needed them. So after work the following day I go get groceries, come back too my room with an arm load of bags. Insert my key..red light...try again...red light. I set down my groceries and head back to visit my new friends at the front counter. Ah we accidentally only put you in that room for one day, that's why your card isn't working. That's when she uses the worst phrase in the history of the English language, "My bad." issue resolved

Wifi? The WiFi at this hotel is extremely lacking. My second day here, it kept dropping out and wouldn't have normally been an issue, except I was trying to get some work done. It is extremely slow, and continulously dropping. So I called the front desk to ask them if they could reset it. They gave me a number to call to speak with tech support myself. I figured what the hell, I have time, I'm not doing anything! I make the phone call run through the normal trouble shooting steps. The tech has me start a ping plot (computer continuously trying to talk to a server), which I'm seeing drops. Hmm that's odd because I'm not seeing any issues he says. I'm not sure what else we can do, maybe if you pay for the upgraded speed it'll fix it. Um yea that's not going to happen sir. I concede and decided it wasn't worth the hassle and give up on the internet. I ran a ping plot all night and saw a lot of drops, however it seemed to be getting better. I start browsing, slow but is working, until I'm not able to load certain web pages. Now I'm using Chrome and things such as my email wouldn't load. So I tried on Firefox, and it worked just fine. I clear out cache and cookies still have this issue. The only fix that I found was in the command prompt doing an ipconfig/release ipconfig/renew.

Luckily I'm only in this hotel until Friday, and hopefully to never return.

My advice to anyone would be spend a little more money get a better...

I made the mistake of opting for an inexpensive room and paid the price with my health. I should have known that I made a mistake as I walked down the hall way and saw obvious evidence of repairs, renovations, and makeshift solutions. After three attempts to alert management, I was told that my observations were incorrect. Apparently, the mold that I clearly saw on the ceiling over the bathtub was not mold, but rather a lack of caulk between the bathtub and wall. You can imagine my relief that no mold was present, along with my silutaneous concern that I have lost the ability to tell up from down. I quickly ran outside to see if the sun had began residing below my feet while grass grew above my head. Once again, relief that I could still accurately decipher the difference between what I see above my head and what I see below my head, washed over me along with simultaneous concern that I was dealing with a level of incompetence riveled only by those in charge of serving frozen food after midnight and those appointed to run our federal government. The final insult came by the way of deafening silence as I waited for a representative of high enough position to contact me, if for no other reason than to ensure that I wasn't operating heavy machinery while in my new found state of altered perception. Certainly, a person that has lost the ability to correctly perceive what is above their head from what is below their head should not be driving a car, or even venturing out into public spaces. I am disheartened to tell you that as I sit here watching the grass grow above my head and the birds fly below my feet, no efforts have been made to contact me. Given my altered state of perception, I feel compelled to involve a third party for the benefit of future guests. In addition, my growing concern that the entire Extended Stay America organization has fallen victim to the same psychosis responsible for my altered state, thus causing them to look upwards as they reach for a telephone or computer when attempting to contact me, is more than enough grounds for a welfare check. I would do this myself, but I fear I might injure myself and others as I struggle to see stoplights on the ground and lane dividers in the sky. Fear not, as soon as I figure out how to take a leak in my toilet that has oddly repositioned itself on to the ceiling, I will determine the appropriate agency to report my suspicions of mold, incompetence, negligence, and utter disregard for the welfare of their guests. I suspect that multiple agencies will qualify for receipt of my findings. If deaf ears persist, I will dust off the old MOPP gear, secure an Uber, and perform a little lone wolf recon.||Code name: FUBAR! ||Objective: Identify shbirds||ROE: Speak slowly and use small words||Risk Assesment: Potential loss of all faith in humanity||Enemy Position: Fortified in stupidty, armed with excuses of mass distraction, emboldened by apathy and complete lack of pride||Additional Intel: Embedded asset reported "Don't waste too much time, they won't give a st. They can't tell their head from their a$$. I mean literally! These people don't know the difference between up and down. It's a lost cause."||Wheels down at 0900!!!!||||||Signing off,||Whiskey....