Loggerhead Inn & Suites - Topsail Island — Hotel in Surf City

We scheduled to stay here a couple nights through Airbnb, but had to reschedule due to personal conflicts. While we were grateful to reschedule, I wish we would have just cancelled and cut our losses. This motel is incredibly unprofessional and we had a terrible stay. We drove for five hours just to show up to no one in the front office. We had to call a number just to figure out how to check into our rooms. Ten minutes after calling, they let us know they had emailed us the code into the room...2 months ago! Do they change the codes between guests? It makes me question the safety of staying here. The code didn’t even work. We called again and said someone would be there in 5 minutes. It’s raining, it’s 10pm and we had all our stuff and figured it wouldn’t be worth sitting in the car for five minutes. Except they showed up about 20 minutes later, which feels like forever after driving five hours and standing in the rain. The room was cute, but we immediately noticed it felt just as humid as outside. The next morning, we discovered a crack between the A/C wall unit and the wall. It was obvious this hole in the wall was slightly too tall for the A/C, letting all of the humidity in from outside. It was uncomfortable and we felt like we were swimming in the room. With it being a rainy weekend, we were pretty much confined to the room and felt it was too uncomfortable to stay another night. We took a photo of the crack and checked out early. By the way, no one sitting at the desk in the middle of the day. We waited a few minutes before one of the ladies noticed us from the other room. I’ve never been to a motel where there wasn’t someone sitting on site 24/7. AirBnb tried to get us a refund for this miserably failed trip, but the motel refused and said they wished they would have known and could have moved us to another room. Give them another chance after all that happened? No thanks. Poor management. Cheaply built motel. It’s not even...

Loggerhead Inn has been updated and the rooms look nice but it is a motel trying to be a VRBO. They need to understand that when you rent a VRBO that you get a fully stocked vacation rental with everything you need for your entire stay. We got one towel each and I understand not washing towels everyday, that is fine but you should have two towels per person so you do not have to try calling to get more. The humidity was so bad that the towels would not dry before the next day so that is why you need more than one. We had the Queen room (1 bed) and the room was so small that the bed is shoved up against the wall so you cannot get in the bed on both sides. There is no where to sit in the room other than on the bed unless you want to sit in a straight back chair (one). There is room for a small love seat on one wall. There is no closet and no hooks of any kind to hang wet towels or bathing suits on - this is definitely needed. There is no maid service during your stay so the floor gets really sandy - it is the beach. Again, if this were a VRBO, you would have a broom, dustpan, etc. An extra mirror in the room somewhere would be nice also since only one person can fit in the bathroom. Maybe the larger rooms with the full kitchens could be treated like a VRBO since they have more room for everything that you need but these smaller rooms should be treated like a motel and should be cleaned, etc daily. Also, they need more signs for where the outside showers are, etc. When you go to the pool, it says to shower but the showers are not in the pool area - they are down at the end of the walkway. Lastly, for the amount we paid we should not have to empty our own garbage and take to a dumpster before we leave - we only had two tiny trash cans - it is not like you have rooms to cook anything in the room! The only good thing about our stay was...

Update!!! Management called me to rectify this situation 10/17/24. They were concerned about my negative experience. She rectified our situation with an apology and a full refund. Thank you !!!

Let me first start by saying, my husband and I have stayed here in the past and had a great experience. However, we had reservations for 10/9-10/11/24, on the morning of 10/9, my husband unexpectedly ended up in the emergency room with cardiac issues. He was hospitalized that day and spend the next 3 days in the hospital as well as ending up having an unexpected cardiac procedure. I emailed on 10/9/24, explaining that we would not be able to make our scheduled reservation due to the unexpected hospital admission. I received a call back from the Inn on 10/10. Explained our situation and was initially told we could reschedule our days at no additional cost or I could get a refund minus $50. I stated we would just do the refund. Once she was in the computer system she told me that because it was the day after we were scheduled for check in she could not refund or switch reservation days. I’m reminded her that I sent the email explaining our situation on 10/9. I was told there was nothing they could do. I asked to speak to a manager however I was told it wouldn’t help, the computer system would not allow any refunds or changes. I completely understand cancellation policies however, this was an emergency situation. I would have gladly provided proof of his hospitalization. As a small business owner myself, I would have worked something out with my customer. As customer retention and satisfaction are key to operating a successful small business. I am not happy with the way this was handled. Allowing us to reschedule days would have been the right...