Red Roof Inn Atlanta - Suwanee/Mall of Georgia — Hotel in Suwanee

By far the nastiest place I've ever stayed or set my eyes on. It looks NOTHING like the photos of it. The healthiest roach population I've ever seen. Roach crawling on the TV in the middle of the night. Roach crawling in our pizza box while we were eating. It did not seem concerned with us being right there. A roach walking right up to me in the middle of the night, right up to my face while I was laying down to say hello before running away.||||The entire interior is painted a light gray, not red like in the pictures, to hide the stains but cannot hide the smell coming from the air conditioning or that the cheap linoleum floor sweats and a stink comes from it somehow. ||||My family kept staying here because it was really all they could afford, but I'm so glad they've decided not to anymore. In two of the rooms I stayed in with them when I came to visit them there was black mold on the ceiling. BLACK MOLD. In one room it was on the entire ceiling in patches, and in another room it was just one patch in the shower. The bathtubs are painted. So if you want to take a bath? Enjoy the paint chips. ||||While I have nothing against homeless people there's one that would hang out on a chair near the front office and kept asking my mother if he could pursue a relationship with me. He was twice my age, about 60. He would STAND UP AND GET IN MY DISABLED MOTHER's way. When she would complain to the front office, the guy would say he was a friend and was harmless and did nothing about the fact that he was harassing people staying there. There's nothing harmless about that.||||Then there's the fun "now you see your deposit, now you don't." First they claimed that they had no record of it, and even though there are "no exceptions to deposit rule" signs all over the lobby, they actually claimed falsely that they'd never taken a deposit from her. Then when my mother found record of the deposit on her cashapp and attempted to call the manager, they then claimed there was damage to the linens or something. Maybe get your story straight before the theft to make it more convincing. ||||I haven't even gotten to the trash everywhere outside, or that they try to say you owe more money at check out that they didn't charge at check in.||||It's a gross disgusting scam that isn't even worth the low money they appear to charge at first, and they will absolutely play peek-a-boo with your deposit, especially if you...

By far the nastiest place I've ever stayed or set my eyes on. It looks NOTHING like the photos of it. The healthiest roach population I've ever seen. Roach crawling on the TV in the middle of the night. Roach crawling in our pizza box while we were eating. It did not seem concerned with us being right there. A roach walking right up to me in the middle of the night, right up to my face while I was laying down to say hello before running away. Then there were the spiders there to eat all the roaches. Three spotted, brown ones, one baby one crawling on me while I was trying to sleep.

The entire interior is painted a light gray, not red like in the pictures, to hide the stains but cannot hide the smell coming from the air conditioning or that the cheap linoleum floor sweats and a stink comes from it somehow.

My family kept staying here because it was really all they could afford, but I'm so glad they've decided not to anymore. In two of the rooms I stayed in with them when I came to visit them there was black mold on the ceiling. BLACK MOLD, which can damage your lungs. In one room it was on the entire ceiling in patches, and in another room it was just one patch in the shower. The bathtubs are painted. So if you want to take a bath? Enjoy the paint chips. Occasionally the room ceilings leak, which I guess explains all the mold. In one room there was so much mold it was on the linens.

While I have nothing against homeless people there's one that would hang out on a chair near the front office and kept asking my mother if he could pursue a relationship with me. He was twice my age, about 60. He would STAND UP AND GET IN MY DISABLED MOTHER's way. When she would complain to the front office, the guy would say he was a friend and was harmless and did nothing about the fact that he was harassing people staying there. There's nothing harmless about that.

Then there's the fun "now you see your deposit, now you don't." First they claimed that they had no record of it, and even though there are "no exceptions to deposit rule" signs all over the lobby, they actually claimed falsely that they'd never taken a deposit from her. Then when my mother found record of the deposit on her cashapp and attempted to call the manager, they then claimed there was damage to the linens or something. You know, the moldy ones? Maybe get your story straight before the theft to make it...

My husband my 2 year old son and I have been staying at this hotel since December. All of a sudden this past Saturday June 8, 2024… my birthday!… we were told at 10:15am that we were not allowed to extend our stay, check out is at 11am. I go to the front and ask the lady in there...Paola... why ?and she said I had to talk to the man manager, Victor, he was on the phone... as he saw me walk in he turned his back to me. There were about 7 other people in there so I left and we packed our things and went to a different hotel. I went back to the office to get our deposit and they all of a sudden couldn’t find it! Said they had nothing on file for us leaving a cash deposit, the deposit is $75 but my husband left $100 because they did not have change! At first he said that our deposit may have been taken for damaged towels but we had our own. After arguing, victor told us that our deposit was most likely in the safe and that only the owner could access the safe. Then he asked why didnt i talk to him about it,? I explained to him that i tried but you turned your back on me when i came in the office... so since they "lost" our deposit, he said come back and stay until Monday morning and did not have to pay for Saturday or Sunday night but they would keep our deposit. We moved all of our belongings again and stayed until Monday morning, June 10 I went to the office to talk to Victor on Sunday to see about staying longer and he said that he was gonna talk to the head honcho to work it out and she would be in at 10 am. So 955 am Monday morning i go there, Paola had an attitude and said we had to leave! He never even talked to the head lady. So we waited to talk to her and she wouldn't even look at me because she was too busy! This place is a joke! The staff are a joke, they act like they are there to help but all they care about is the money! The rooms are not clean, there are roaches, housekeeping does not clean the room! Our AC in our room did not work, it was falling apart. When you call the desk to tell them they always say they will send maintenance but never do! Very disappointing for my...