Holiday Inn Express & Suites Tampa-Fairgrounds-Casino by IHG — Hotel in Temple Terrace

Dear Mr. Devenbaugh,||I hope this message finds you well. My name is Wendy Sajous, and I am writing to address a grave concern regarding my recent stay at your establishment. I had made a reservation a month in advance and arrived at the hotel today at 3 pm. Unfortunately, I was met with a deeply distressing situation.||Upon entering my assigned room, I was immediately greeted by a noxious odor, which subsequently led to persistent coughing. To my dismay, upon closer inspection, I discovered a significant presence of mold on the ceiling. I promptly recorded visual evidence, which I have attached for your reference.||Given the severity of the situation, particularly in light of my daughter's asthma, I immediately approached your staff, Valentina and Amanda, seeking reassignment to a mold-free accommodation. Regrettably, the maintenance personnel also confirmed the existence of mold, asserting that this development occurred on the very day of my arrival. As a professional in the construction industry, I can assert with confidence that this situation did not transpire within a mere day, as the observed growth had already taken on a deeply concerning black hue.||I must stress that the pervasive smell of mold and dampness on the entire second floor poses a significant health risk to your patrons. Consequently, I requested a change of room. Despite their efforts to relocate me to Room 214 on the same floor, the smell and remnants of mold persisted. Regrettably, no alternative accommodations on a different floor were available, as you were fully booked.||In light of the gravity of this situation, I am compelled to request a full refund. I have provided my credit card details, and an authorization hold of over $200 has been placed on it. It is imperative to emphasize that this experience underscores a profound safety concern that should not be taken lightly. Such conditions should not be tolerated within your esteemed establishment.||I implore you to thoroughly investigate and rectify this issue promptly. It is my fervent hope that this matter can be resolved amicably, without the necessity for further escalation. I trust that you will take immediate action to refund my payment. It is deeply disheartening to note that, despite this email, a charge has been levied for half the room cost, despite your inability to provide a safe and habitable environment.||This experience has left an indelible mark on my perception of your establishment. I am resolute in my decision that Holiday Inn will no longer enjoy the patronage of my family. A mere $90 charge has resulted in the forfeiture of a loyal customer and a disparaging review, which could have been avoided had this matter been handled with the gravity it deserves.||I earnestly implore you to reflect on the serious implications of mold exposure and the resultant health hazards. It is deeply disconcerting to contemplate that such a reputable chain has not proactively addressed this issue by temporarily closing its doors to rectify the problem, instead opting to continue operations, putting the health and safety of its patrons at risk.||Regrettably, my interaction with you, Mr. Devenbaugh, was marked by brevity, impatience, and a palpable reluctance to hear my concerns. This glaring deficiency in customer service has left me deeply disappointed.||I trust that you will treat this matter with the urgency and gravity it warrants. I look forward to your prompt attention to this...

Dear Mr. Devenbaugh,||I hope this message finds you well. My name is Wendy Sajous, and I am writing to address a grave concern regarding my recent stay at your establishment. I had made a reservation a month in advance and arrived at the hotel today at 3 pm. Unfortunately, I was met with a deeply distressing situation.||Upon entering my assigned room, I was immediately greeted by a noxious odor, which subsequently led to persistent coughing. To my dismay, upon closer inspection, I discovered a significant presence of mold on the ceiling. I promptly recorded visual evidence, which I have attached for your reference.||Given the severity of the situation, particularly in light of my daughter's asthma, I immediately approached your staff, Valentina and Amanda, seeking reassignment to a mold-free accommodation. Regrettably, the maintenance personnel also confirmed the existence of mold, asserting that this development occurred on the very day of my arrival. As a professional in the construction industry, I can assert with confidence that this situation did not transpire within a mere day, as the observed growth had already taken on a deeply concerning black hue.||I must stress that the pervasive smell of mold and dampness on the entire second floor poses a significant health risk to your patrons. Consequently, I requested a change of room. Despite their efforts to relocate me to Room 214 on the same floor, the smell and remnants of mold persisted. Regrettably, no alternative accommodations on a different floor were available, as you were fully booked.||In light of the gravity of this situation, I am compelled to request a full refund. I have provided my credit card details, and an authorization hold of over $200 has been placed on it. It is imperative to emphasize that this experience underscores a profound safety concern that should not be taken lightly. Such conditions should not be tolerated within your esteemed establishment.||I implore you to thoroughly investigate and rectify this issue promptly. It is my fervent hope that this matter can be resolved amicably, without the necessity for further escalation. I trust that you will take immediate action to refund my payment. It is deeply disheartening to note that, despite this email, a charge has been levied for half the room cost, despite your inability to provide a safe and habitable environment.||This experience has left an indelible mark on my perception of your establishment. I am resolute in my decision that Holiday Inn will no longer enjoy the patronage of my family. A mere $90 charge has resulted in the forfeiture of a loyal customer and a disparaging review, which could have been avoided had this matter been handled with the gravity it deserves.||I earnestly implore you to reflect on the serious implications of mold exposure and the resultant health hazards. It is deeply disconcerting to contemplate that such a reputable chain has not proactively addressed this issue by temporarily closing its doors to rectify the problem, instead opting to continue operations, putting the health and safety of its patrons at risk.||Regrettably, my interaction with you, Mr. Devenbaugh, was marked by brevity, impatience, and a palpable reluctance to hear my concerns. This glaring deficiency in customer service has left me deeply disappointed.||I trust that you will treat this matter with the urgency and gravity it warrants. I look forward to your prompt attention to this...

We stayed here because my son was participating in a show at the Florida state fairgrounds. The location is ideal however when we arrived and walked into our room it smelled like there had been a ton of towels (strong mold smell) left wet in that room! I immediately called down to the front desk to ask to be changed to another room and they said there were no other rooms available and that they would take off 10% my total which I appreciated. At this point I could not find another hotel nearby that had any openings and was basically stuck. While we also were in the room, which we tried to stay out of there as much as possible, The bathtub backed up terribly as well to my ankles along with the other members of my family. I alerted staff when we checked out of the issue and not during our stay because I did not want a bunch of employees in the room that didn't speak English, barely fixing the issue. The breakfast situation was the same thing every single day, overcooked and rubbery, pancake machine broken (eggs and rubbery turkey sausage) and upon me alerting the manager of an issue that happened while we were getting breakfast our 1st breakfast visit, I was basically told I was lying about they're not being available juices & that it "wasn't true". This is very interesting to me being that I was not the only guest who experienced it right in front of me along with my children and husband! I even tried to explain what the employee looked like that I spoke to! Who would lie about something like that in the first place? Either way the stay was not very pleasurable due to all of the issues and upon speaking to the manager the only thing he cared about was getting me off the phone once we spoke about the breakfast situation and argued with me. In my opinion I think there are other hotels for what you pay here, nearby that will give you a better experience along with a better management experience, or at least a manager who cared and won't imply that a guest is lying? Check in was just about the only thing enjoyable with this stay :( Oh ya, never got the 10% I was told...