Red Roof Inn Copiague — Hotel in Town of Babylon

So I booked a week stay at this hotel. I am a rewards customer so I saved myself some money from a free night. The check in went well and when I attempted to wash my hand in the sink room 109 the sink kept fulling up because it was clogged.

Then I attempted to take a shower and the pipes needed a washer. Half the water was running down while the other half was coming through the shower. It's a cheap shower head you could barely feel the pressure of the water. It was like a sprinkle.

Then I looked into the microwave and it was rusty and the inside paint was peeling off. It was definitely not safe to use. I complained from the Thursday night I checked in.

I had business to do so I contacted the front desk and asked if I could get the things fixed first thing in the morning. I asked what time maintenance came and they told me 9.

At 10.30 nobody came to my room. Because of this it ended up costing me $40 in lift coming back home. Because I was held back at the hotel I found myself in the dark and I didn't know the area. When I was leaving I told them to put some supplies and have it in a bag for my return. This was not done.

Now we are at Friday night. I called the front desk again and reminded them to have the maintenace man repair the items before I leave the Saturday. They told me most definitely. I came to the office about 9.10 am and the staff was congregating talking.

It was when the clerk saw me she then told the staff I needed servives. I reminded her all I needed was supplies. I inquired about the maintenance man and this was when I was told the front desk called him and they didn't know what time he was coming to work.

So now its day 3 and the items were no closer to get fixed. At this point I told the front desk that I'm not doing the back and forth everyday. It was apparent that because I was staying for a week they didnt care to fix anything.

What upsetted me is how these Pakistani people kept gas lighting me promising me to fix the items all While my business had to be put on hold and it was costing me all kinds of money.

I told the clerk that I was leaving and please to have my money for the rest of the stay ready. I also told her to remember my $50 deposit. She told me sure I could check out and I would be given my money.

While I'm in my room packing the front desk was calling me by this time I was checking out I didnt care if the mantenance guy was there or not. I then decided to get a third party involved by calling the police.

When the police came it then became they didnt have any cash and I was the one leaving. I told them to give me a time to return for my money and they told me anytime the following day.

After these people costed me all kinds of money in uber and extra money for a brand new hotel you would think they would give me back my refund and save me coming back.

When I'm leaving the clerk was taking her own sweet time after I told her I was running late. I had to wait another 20 minutes and she then asked me wants my number. I asked her why she needed my number and she said to call me when she had the money.

I told her mam you already told me tomorrow you need to give me a time. So she told me 2. I will edit this review when I go there to pick up my money. I have a feeling they going to try and pull something. But I will be calling the...

My husband and I stayed here and we had a good experience. I would've rated it 5 stars but the woman at the front desk has a real attitude problem and she was always rude to me for no reason. The first day we stayed here, we went to the lobby for coffee and we both said hello and asked how things were going when we first saw the woman and all she did was look at us up and down with a stank look on her face and replies with an attitude "good" and walked away. Then later on that day I went to the lobby for coffee by myself and as soon as this woman sees me she gives me an attitude telling me that my husband spilled little drops of coffee on the floor and that we need to clean up after ourselves next time and to make sure I tell my husband that (my husband didn't even realize he dripped coffee on the floor and neither did I). So I apologized for the mess and that I'd let my husband know. Every time I went in the lobby she never greeted me or anything. But when I saw other people walk into the lobby she was very nice and friendly to them and when she'd see my husband in the lobby when I wasn't with him she was very nice and friendly to him as well and I couldn't understand why she was so cold to me. I was nothing but polite to her. So I decided to just keep to myself and pretend she didn't exist. She is always on her cell phone making personal calls taking her sweet time to do her job. Another time I went for coffee and she was on her phone making a personal call as usual and the coffee thermos was empty. She's in charge of making the coffee in morning and I saw she set up the coffee maker but didn't brew any coffee. So I waited there a few min and she saw me waiting and she knew I was waiting for her to make the coffee but she continued to b.s. on her phone and took her sweet time doing so. I got so frustrated about her making me wait like that so I walked out. She acted like I'm beneath her and I don't know what this woman's problem is with me but she should NOT be working with the public since she likes to single people out for no reason and she doesn't do her job right. She is unprofessional and should be fired. She needs a serious attitude adjustment. Other than that, the rest of the staff was very nice and my husband and I did enjoy our stay. The location on the other hand is sketchy and I didn't feel safe outside the hotel. The rooms were nice and I especially liked the way the bathroom was set up! Thank you to the staff members who did make our stay welcoming...

So trying to book a room there and get the billing done through my corporate account the woman behind the counter multiple times told me that she can't direct bill my corporate account because she doesn't know how to and the general managers on vacation I asked her if she can call somebody and figure it out so I can get to use my corporate billing she told me I think you can go figure out how to do it and you tell me how to do it and I said I'm supposed to figure out how to do your job?? she said yeah when you figured out you call me back and hung the phone up on me. The worst customer service!!! I've ever seen in my life and called their corporate number and they told me that the escalation manager said there's nothing they can do because the general manager is on a holiday. fortunately the people at their Garden City location are awesome and...