SpringHill Suites by Marriott Tarrytown Westchester County — Hotel in Town of Greenburgh

The night before our stay, I received an email to check in early, which I had hoped would help things go more smoothly this time. I checked in early and we arrived shortly after 3, which is the regular hotel check in time. Upon arrival, I went to the desk to check in because the mobile key and check in information was not send to me through the Marriott Bonvoy app. The woman at the desk greeted me pleasantly and told us it would be about a 5 minute wait while she made sure the room was ready for us. Considering the fact that I had checked in early online, I thought this was a bit odd, but was able to wait. After several minutes, she called us up to the desk to give us keys and the basic hotel information. Immediately, we were disappointed and expressed that. We had requested a room on a higher floor due to the road noise from the Thruway behind the hotel. We were given a room on the second floor, which is below the lobby. When I inquired about a room on a higher floor, we were told that wouldn't be ready for several hours. When we entered our room- the room I had checked in early online AND waited for in the lobby, the room was NOT ready! I couldn't believe my eyes! The bed had a fitted sheet on it, but was not made. No linens were available in the room, no cleaning staff nearby. The pillows were stacked on the couch. We did check for cleanliness of the room and bathroom overall, which appeared acceptable. We attempted to return to the desk to inquire as to why the room was not ready and when it would be ready and found the elevator did not work. There was a small typed sign posted stating to call the front desk from the house phone to call the elevator. When we called, no one answered the phone. We took the stairs. Thoroughly annoyed and frustrated at this point, we returned to the front desk to inquire about our room and the elevator. The woman at the desk told us it would be a few hours until our bed would be made and offered to change our room. It didn't make sense to us to move to another room after we had been told several times this room would be ready and it appeared as though other rooms, particularly those on a higher floor, were not ready past check in time at 3pm. She was not able to address the elevator issue, nor explain why no one answered the phone. While we were out, we attempted to contact the hotel several times, to no no avail. The phone at the front desk...

I was shocked at the physical state of this Marriott. My husband and I came up to the area to stay the night for a quick anniversary getaway. We had no issues checking in other than a brief wait while the only person working the front desk was handling an issue for another guest.

At first appearance, the room appeared clean. However, the hallway leading up to our room smelled like someone microwaved fish. We only stopped in our room after check in to leave our bags before going right back out. We came back after an afternoon in Sleepy Hollow and that fish smell had still lingered. Thankfully our room was not impacted.

After quick change for dinner out in town, went back out without really taking stock of our surroundings. It wasn’t until we were “in for the night” that we started to really look around the room. There were burn marks in the carpet by the door and the couch. The marks were black and hardened into the fabric of the rug. There were white stains top cushions of the couch that were even more pronounced and alarming in the pictures I took to document the mess. The worst was the bathroom - the vent did not work and there was black mold embedded in the caulking these used to reseal the tub to the tile.

My husband and I looked at each other and agreed to check out only 5 hours after we checked in and power through the drive home. That’s how uncomfortable we were staying in that room in such a state. On our way out, we began to take notice of how rundown the common areas of the hotel were - the elevator banks and lobbies looked like that hadn’t had proper attention in months.

I understand that resources and manpower are still extremely limited, but I cannot believe Marriott would allow one of their locations to fall into such disrepair. When our friends and family asked how our overnight stay was for our anniversary, we made it a point to specify which Marriott location we felt forced to not use so that they wouldn’t fall into the same trap of booking a Marriott for it’s assumed...

We booked a room for a family trip, but had to work one day remotely from the hotel. We booked this hotel because of location, and it had a pool for our kids. During booking and upon check in it wasn't mentioned that the pool was closed.... and it has been closed for almost a YEAR!!! We checked in right after we finished a long trip to New York. Our room was just okay- slightly dirty with some remnants of hair in both the sink and the shower. The sink drained extremely slowly, so after washing your hands and face it needed a good amount of time before it was empty. We needed to stagger teeth brushing/hand washing among the 4 of us, so we didn't overflow the sink. The room looked dated, and not in great condition (the floorboards were becoming detached from the wall leaving a lot of sediment on the floor). It seemed like the room was missing furniture- there was a good amount of empty space. In addition, the lighting was poor. My wife unplugged and moved the floor lamp around the room when she needed to put on makeup and get dressed. In retrospect, we should've asked to switch rooms, but it was late on check in and we were all tired. Understandably, it was a hot week in NY, but the AC in the room could not keep up. It was running continuously, but never actually reached the set temperature. One of worst problems we had was with the WIFI- there was NONE in our room. We were told it would be fixed the next day, but it never was in our FOUR days there. We were told we could use the WIFI in the lobby, but clearly that wouldn't suffice. Breakfast was pretty good, good selection, and good food. On the last day, the AC in the breakfast room broke. It was set to 70 and the temperature was 80 (I have a picture if needed). We have stayed in this hotel previously years ago, and were impressed, which is why we chose to return. But I will not return again, and will warn both friends and family not to stay...