Mattress Firm Monroe — Hotel in Town of Monroe

Mattress Firm customer service is not about getting a sale, to them it’s more about customer satisfaction, they truly care about their customers. After about a month going round and round with insurance company and doctors trying to get a hospital bed brought into the house for my brother who is battling cancer and is in the hospital, I decided to go to Mattress Firm located on Larkin Drive in Monroe New York on Saturday just to see what other options were available for us. I met with the store manager Gary who could not have been nicer. He explained the differences in the various Frames and suggested which would be best for my brother. I explained I would need this immediately depending on when my brother would be getting released from the hospital. I found out today, Sunday afternoon at approximately 2:30 pm my brother should be coming home on Tuesday. I immediately called Gary the store manager and shared the good news. Unfortunately I was out of town and I could not go to the store but he was able to help me with my sale over the phone and was able to take payment though a link he sent via email. Gary went above and beyond to help make this possible. Not only did he give me a great deal on the frame but even after he was told the schedule for delivery was completely booked and the frame wouldn’t be able to be delivered until Thursday. Gary told me he was going to make a few calls and get back to me and with 15 minutes he called to tell me that he was able to arrange to have the frame delivered and set up in the house for Tuesday for when my brother comes home. Gary treated me as if I was family. He was extremely compassionate, supportive and persistent to make this possible. I look forward to doing business with Mattress Firm again in the near...

We went looking for a full size bed for our son who has a bad back. Alyson was the young lady that helped us and she was SO nice and so caring about finding the perfect bed for our son. We have never gotten such wonderful customer care in a bed store before. She was the best and our son loves his new bed!! He says, "Alyson helped my back with this new bed mom." "I love it!" Thank you Alyson & Mattress Firm in Monroe! We will be back for a new mattress for us as well once we get our tax money. ;-) We would highly recommend this mattress firm location to get your perfect bed for your family! Ask for Alyson P. We were so happy with our sons mattress that we came back to see Alyson a year later and just bought ourselves a very nice king size mattress. Once again she was so helpful and showed us many options but knew which mattress would be perfect for us! Thank you once again Alyson! Our parents purchased their mattress from her also. We are customers for life with Alyson by our side! Love Alyson and Mattress Firm! We recently purchased our new mattress for ourselves and we couldn’t be happier with the customer service we received yet again from Alyson Pelletier. She showed us many options and suggested different types of mattresses based on our needs. She is very thorough and takes her time with you since this is a huge purchase. We love that about her! Thank you again Alyson for going above and beyond for our family!...

It was a rainy 🌧 day. My wife and I had been talking about a new mattress for a couple of years.

We were out shopping, and thought; let's take a look at mattresses. We wound up at a Mattress Firm store located in Monroe, New York.

As we entered we received a welcome greeting from Hovadis, the sales associate. Hovadis, is an excellent example of real customer service, that is sometimes hard to find...

We purchased a high end mattress today because of Hovadis. He was neat, friendly and well versed and knowledgeable of the products. He answered all our questions before we made our purchase.

If the mattress we decided to purchase on today is as good as the service we received then we will not have any buyers remorse.

I am the author of three books. Just so happens one of my books is title: "A Lost Art" with the subtitle: "Business Ettiquett with Exceptional Service." My wife and I found Exceptional Service today at Mattress Firm.

Keep up the great work, keep us coming back! Best...