Southampton Village Motel — Hotel in Town of Southampton

Booked two nights here for a mini getaway from NYC. Ive been to Long Island plenty but never Southampton. We decided to spend a few extra to get the Hamptons experience that everyone raves about. The location of the motel is very close to the small Southhamptons town & Cooper beach but other than that it doesn’t have much to offer. The motel itself doesn’t amount to the nightly price. The rooms are very small but also utilized wisely for what they are. Aside from the shades, no curtains were on the window and sunlight flooded the room early on. The walls were paper thin & everything happening outside the room sounded like it was inside. At 5:30am I heard staff opening and closing the motel storage room located in the middle of the row of rooms, rummaging about ..along with the sound of the manager dragging his flip flops back & fourth outside the motel rooms. We also didn’t get the complimentary water & cookies that everyone else spoke about in reviews, would’ve been nice considering how hot it was. We had some parishables that we put in the mini fridge only to discover that they all spoiled bc the fridge was broken. Huge disappointment & waste of money. Will not return- there are better places in Long...

I did reserve and pay for a one night stay (by using the hotel´s homepage). Given high season I paid a high price (four figures). By doing so I accepted rather harsh cancellation conditions (one night at least, so in my case I would get no money back).

Then the hotel cancelled my reservation without contacting me before. They claim they made an error and during that time a 3 night minimum stay would apply.

The hotel´s email was borderline rude. And given that this did not qualify as an error fare, the hotel had no right to cancel my reservation.

Just imagine I would have tried to cancel my reservation - that would not have been possible given the booking conditions.

The hotel charges a mandatory 3% credit card charge. In addition, I did incur international credit card fees in. The hotel refuses to refund these fees.

Just imagine the other way around - would the hotel refund the credit card charges in case a customer cancels? Certainly not.

Furthermore, the hotel initially tried to ghost me. They only replied after a second email of mine.

This is the least customer friendly hotel I have ever experienced in the USA. Do NOT book this hotel. They believe rules only apply to customers, not...

While the room is very nice (design, furniture, finishes), the hotel is infested with spiders. It is not an exaggeration when I say the room had 20 medium to large sized spiders around the room when I walked in - spider webs in all corners, closets and shelves. I went to the office and told the manager and their response was "we have spiders" (as I walked out of the office I noticed spiders in all corners of the office as well). The cleaning staff supposedly was sent to the room to clean the spiders up but it was as if no cleaning staff had come. The staff claims the room is cleaned every week but if that is true then the infestation is very serious. Behind the closet's there were siders nesting. I decided to try and kill all the spiders I could find but the next morning I woke up and there were more that showed up.||Lastly, the AC unit was full of a black material (possibly mold or mildew).||I have stayed at this hotel every summer for a few years but it recently changed day-to-day management. This is a beautiful property that needs to spend the money and have professional exterminators come and deal with...