75 Main — Restaurant in Town of Southampton

Another victim of the overblown tourism cannibalizing the Hamptons. They do not have gluten-free options readily available - so call before making the trip over to confirm.

We happened to be in the area, confirmed that they had gluten-free options, let them know that one member of our group suffers from Celiac (i.e. don't mess with it!), and specifically ordered everything to be gluten-free, including the salads.

They took approx 30-35 minutes to prepare our order, which was fine for the size of our group (3 adults, 4 kids), and after paying the overpriced bill, we headed home, approx. 15-20 minutes away, in heavy traffic due to Labor Day weekend.

When we got home, we found one item that was not gluten-free. We called and spoke to someone who said it would be fine to come back and that they would prepare the gluten-free option and have it ready for us (it was 7:45pm by now).

This is where it gets interesting...

I reach the restaurant at 8pm, and hand the incorrect item back to the girl who took our order. She becomes defensive and even goes as far as to say that she was specifically told that we wanted 2 gluten-free pastas, and one NON-gluten-free spaghetti. Thankfully for her, the manager took over, apologized and said they would fix it. It is 8:15pm now.

Time keeps ticking and they ask me to wait outside (for my convenience of course). It's 8:30pm, and no-one has given me any update, so I go in and ask. The smiley hostess says (without even checking with the kitchen) that it will be ready in a couple of minutes :-))))

At 8:45pm I'm starting to really lose it - I go back in and offer to cook the pasta myself - we're talking about plain pasta with red sauce - 5-10 minutes tops when I do it at home. Now I'm told that they had to go out to buy GF pasta, and that the chef wants it to be perfect. It's been too long now so I figure I might as well wait.

5 minutes, later still nothing. I ask one of the servers who the manager is. He tells me it's the same person I've been speaking with, so that's no help. He offers to check directly with the kitchen - this is the first time I get any sense that the restaurant gives a hoot about what I'm dealing with. The server continues to follow-up with me, lets me know it's almost done, and that he is going into the kitchen to wait until it's ready.

8:55pm or 9pm - I really didn't care anymore - he runs out of the kitchen with the bag in his hand, apologizes profusely, tells me that the manager will probably take it off the bill (they didn't).

I thank him, start walking out to my car, when something doesn't seem right. I check the brown paper bag, the container was not sealed, and all the pasta and sauce is in the bag.

I take it back to him (since I know the manager and hostess are of no use at this point), and he fixes it, double checks that it is secure and I leave.

I get back home by 9:30pm - everyone has finished eating of course except me at this point - and I missed spending the evening with them.

I start to eat "the most complicated gluten free pasta" imagined - and it is cold, undercooked, and tasteless.

I will NEVER expose anyone to this sham ever again...

Recommendation to 75 Main: Read The New Gold Standard - Courtesy of the Ritz-Carlton...

My first and last experience, and one of my first times ever taking the time to write a review since my blood is boiling right now. First tip for management: get new staff for the front desk/hostesses. We ordered ubereats which said it would take 25 min, and ended up taking an HOUR and 45 mins (no exaggeration here). When I called to check on my food the first time, the girl Leah? Said hello and then I literally heard the phone hang up after I said hi I’m-. I called back of course now even more “HANGRY” than I already was, and this time she’s claiming that she can’t hear me, so I said do you have another phone? She shortly said “no.” So I guess this is the only restaurant in town that only has 1 phone. Which you can’t hear your callers from. Cool! So anyway, I explained that we have been waiting and I was calling to make sure everything was ok, and she said to hold on, and puts me on hold for almost 5 mins, (didn’t ask me anything about my name or anything else btw lol) and comes back and said was it 2 salads? I said nope, it was 2 entrees and 2 apps, and she said “ohhh it was a really big order then...” I said if that’s what’s considered a big order then, I guess so. She then says my Uber eats guy has been waiting for a very long time, and that the kitchen didn’t give to him. She said my “food might still be warm.” Ummm excuse me, but WTF?!!! Then proceeds to put me on the phone with 3 diff ppl, one may or may not have been my delivery guy but I couldn’t understand him. Then the next guy said your food was ready 5 mins ago but we can’t find the driver, can you call him?! Then I lost my mind,, since the genius clearly said that she knew the poor guys been sitting there for “a very long time.” Again, never write reviews, but praying the owner sees this so he can fire everyone, and start over. Or just close up shop, and let someone else take over that actually cares about someone who could have been a customer for life, and now just wasted more time writing this on a place that clearly gives 2 sh*ts about anything. PS the food was not worth the wait either. PPS: Get a new job Leah that doesn’t involve anything with dealing with other humans. Thanks for the...

Very disappointed with this restaurant. Do not recommend. I did NOT feel welcome here? Felt very uncomfortable and discriminated against. Have you ever been somewhere where they are annoyed of you and treat you like they are doing you a favor - when you are being kind, polite, and giving them business? I don't understand people who are auto-arrogant and pretentious to unassuming people just wanting to support their business? After the first interaction, I was like - wait, huh? So you're annoyed that I want to give you my hard earned money? Do you think you are better than me? I literally did nothing.

Beware of the auto large group % charge when individual orders are put in (Otherwise understandable and I have no problem if wait staff is managing a large group order at a table - they deserve it then! But they basically just hustle'd us because we walked in as a group to the bar? Don't groups hang out all the time and then slowly order drinks by walking up to the bar? Aren't groups of friends at a bar what a bar atmosphere is? ).

I LOVE exploring food scenes, and like to think I've experienced some of the best dining across the country and I have never experienced this kind of behavior. It was really sad and disappointing for someone who prides themself on being respectful, kind, and open to people of all backgrounds! Management and environments like this should be cancelled in 2021!!! Bar staff was annoyed to have guests at the half empty bar, Owner was actively ignoring guests and scoffing at requests for service. The wait staff is kind and does their best. However, based on their location, what seems to be a management "can't fail, arrogant, complacent attitude" and lack of competition - they don't seem to want to try.

To top it all off: the indoor ambience is lack luster, not impressive and needs updating. I was shocked when I walked in to see a very average space lacking any of the finer details of a Michelin or otherwise recognized destination! Also the food and menu is average - nothing inventive. This restaurant and it's food/drinks are nothing special so I honestly don't even understand the arrogance.

I will never...