Verizon — Local services in Town of Southampton

Lacking courtesy and customer service. Dropped in on 5 min before close to pick up a screen protector (didn’t have to pay for it either as I bought an unlimited plan). Had a broken glass which is dangerous to swipe on given small pieces of broken glass. The woman (Alexa) that works there locked the store at least 5 min early and completely ignored me when she saw me. I knocked on the door and waited - she did not come up pretending she was doing something. Then turned around and walked the other way. I have been a customer for over 4 years and bought 8 iPhones from her, no less also paid for their “courtesy service”. That brings me to another topic - beware of hidden fees added to an invoice (she doesn’t tell you about them when you buying a phone) for servicing your phone which the store collects on top...

Jorge did outstanding work to transfer all my information into a brand new beautiful phone! He had so much patience and kindness because my old phone did not want to take a charge anymore and I was almost in a panic mode because my phone is used for several non-Profits that I use to do volunteer work and I am also a board member. Today was a very important day for me to have a working phone and Jorge made that happen! He did all this by helping others since I had to wait for my phone to charge. He even got it to charge after several attempts! Jorge gets my highest accolades for a job well done! I highly recommend him and this Verizon store in Southampton. Jorge even had my new phone delivered to the store even though there is heavy traffic in the Hamptons! Thanks again Jorge for...

Run dont walk to THIS Verizon store. Ramesh, who manages multiple locations is absolutely the BEST in Class. Verizon you are lucky to have him on your team. His professionalism, his knowledge, his willingness to ensure the problem was solved and compassion was beyond belief. 1MM gold stars are to be awarded to Ramesh and this branch in Southampton, NY (store id# wz1100) His staff member Nick helped me get started with a very friendly and positive attitude and connected me with his Manager. This experience blows away verizons supposed competitor in the same village. A separate review is being posted about their dishonest practices and horrific services.

Thank you Ramesh!!! and...