Courtyard by Marriott Albany Troy/Waterfront — Hotel in Troy

The rooms and the location are fine - but the service at this hotel is an absolute joke. I used them for my wedding block and would NOT recommend for anyone trying to organize a group of people. I called the hotel back in October to inquire about adding more rooms to my block as I only had 10 rooms originally. I was told there were still rooms available and that they would reach out to me next month with an update on the room status so we could discuss then. Next month I called and the person at the desk told me they didnt know what I was talking about - they didnt even see a block of rooms reserved for my group. Eventually they found it, and only 4-5 rooms were listed as reserved within my block. This seemed odd since I knew of about 10 people who had booked. Im upset that a handful of my guests were overcharged most likely, and I also wanted to be able to leave gift bags for my guests and was unable to being that more than 1/2 of them were booked outside of the block. As annoying as this was, not the end of the world. If this is where the errors stopped, I wouldn't even be writing this review.

I was paying for 2 of the rooms for my guests. I had booked them online and then called to make sure that they would be charged to the card I booked them to, and not the guest's responsibility upon check in. Low and behold, upon check in, my guests were charged and the card on file was not used. I showed up at the hotel to sort out payment, and to drop off gifts for my bridesmaids staying at the hotel... I asked SPECIFICALLY that the gift bag be handed to 2 of the guests upon check in - and stressed that there were things inside the bag needed for the wedding the following morning. I was ensured this wouldn't be a problem. Neither bags were given to them and we had to go on a wild goose chase to find them.

I worked at the front desk of a hotel for 10 years. I did this exact job for a literal decade. Brides and group blocks in general were always a top priority - and its very clear this is not how this hotel works. Very disappointed that the day before my wedding they caused all of this unnecessary chaos - and for the weeks leading up to the wedding they were disorganized and radio silent with...

There was something tired about this hotel. The staff, the rooms, but perhaps not the location which is walkable to downtown and there is a romantic river walk. I kind of regret booking here only because it was rather expensive and I don’t think it was worth it. But there weren’t a lot of options in 2023 for the foothills of the Berkshires when planing a fall wedding anniversary. ||The check in process was not great. First I was offered a street side first floor upon arrival, then, because we arrived 40 minutes before checkin we were “promised” a river view only to get a street side second floor when we came back at 4:30pm until my wife intervened for a fifth floor room, still street side. Makes me wish I did not prebook the stay on Expedia. I mean what’s the point.||The rooms on the street are not quiet. There are 12am drivers either speeding loud cars or blaring loud music. It helps to have the AC on, but it is a rather loud 47 dB, measured from the bed (about as loud as a dehumidifier). Turning it off or intermittent setting doesn’t help with the street noise outside. ||Bathroom shower is poorly designed. The shower pours water on the floor but I do respect the silent exhaust fan that dries out the bathroom overnight. Good water pressure and shampoo, body wash and conditioner offered in large dispensers. ||The King room is very good size but tiny closet. It has a microwave and mini fridge. ||The bed is average comfort. The pillows make a crinkly-plasticky sound. The bed pad and mattress sheet falls off the bed easily. ||We did not take advantage of the hotel breakfast except to order a Starbucks coffee on our way out. It was an awkward interaction; I think the server expected a tip for a $6.48 venti coffee… Well I doubt we will be back here even if Troy itself has interesting architecture and a nice vibe in...

We were on a road trip and had stayed the previous night at a wonderful Courtyard on the other side of Vermont. When we figured out how much farther we wanted to drive, we booked this Courtyard in Troy. As we exited the highway, the first thing we noticed was that the hotel was extremely close to a highway overpass, probably much less than 500 feet, so when we checked in, I requested a quiet room. The desk clerk gave us a room on the 3rd floor towards the end of the hall away from the overpass. It turned out, however, that the overpass would be the least of my concerns. As I closed the curtains, I realized we were situated right on Rt. 4/River St. An obnoxiously loud motorcycle went by. And another. We were way too tired to check out and didn't want to pay the extra $40 or more for a room on the other side of the hotel where guests have a view of the parking lot and the Hudson River, undoubtedly an underwhelming site. The result, then, is that I got just one hour of sleep and the rest of our trip was ruined. All night long, the noise was so jarring that I felt like we were next to a racetrack. Neither pillows nor earplugs could handle the din. I became so desperate for sleep that I stripped the bed and moved into the shower--first making sure it was completely dry! Quiet at last! Then I realized that my head was next to a very low shelf in the shower...and when I held the cell phone flashlight underneath, little circles of mold or dirt sent me fleeing back to bed. Unless you wear hearing aids or are deaf, I strongly suggest you stay elsewhere. Adding to the frustration was the squeaky bed every time my husband tossed and turned, not as bad as budget hotels, but unacceptable...