Cafe Deli-icious — Restaurant in New York

To start I had placed an order through Uber eats, I ordered two breakfast sandwiches one without cheese due to an allergy and two sandwiches for lunch noting my dairy allergy for mine. I received everything as I emptied the bag I was taken back as two bags of popcorn were in the bag, one without cheese!!! I was beyond impressed that they considered my allergy when it came to chips! However when I opened the breakfast sandwich my joy faded as I noticed cheese had been added to my sandwich.... Now I was hangry at this point, I contacted the restaurant who was unable to hand deliver a new sandwich, she completely understood why I was upset, and unfortunately got the brunt of my anger that had built up from so many restaurants not taking note of my allergy....by the end of the conversation she had said she would bring me a new sandwich when she closed the shop, this was more than any restaurant has ever done in regards to fixing their error...it was above and beyond. Even though it was several hours after I wanted to eat it, I had still taken her up on her offer. When she arrived not only did she bring my sandwich but there was a sweet valentine's day gift inside. That was the nicest thing any restaurant has ever done for me. Uber eats had contacted me informing me they had refunded my order, I wrote back to let them know that a new sandwich was brought to me, but they still insisted on the refund. Now we have not had time to eat our lunch sandwiches, they do look beautifully delicious! As for the breakfast sandwiches I must say, these are officially tied with my favorite breakfast sandwich location the daily grind, since they closed in Troy I have not been able to find a place of the same quality, and now that I have, I will continue to order my breakfast sandwiches from here! They are not greasy, or soggy, they are perfect and the prices are reasonable! Thank you for fixing my order and I will be...

Very dissatisfied with the service. The lady that was there was not very attentive and didn’t have friendly or good communication skills. She seems overworked. She didn’t greet me or even say hi back when I greeted her. She made me wait to pay for something that could of been quickly. Mind you she greeted the man in front of me but ignored me for ten mins until she was “able” to attend me. If you’re gonna differentiate the way you treat others in customer service or food service, than maybe think 3 times about how you’re handling your customers especially first time comers. That experience lead me to not bother returning to this cafe. What a shame because it was very adorable with all the plants. But the woman ruined a possibly good place to catch a bite at due to her...

I'm fairly new to Troy and was looking for a breakfast, someplace I haven't been before. Upon searching I found Cafe Deli-icous and their name says it all, truly spectacular! They had a 5 star rating and I have never seen it in my previous searches! It is a small little cafe, the staff is more than amazing and accommodating. I first learned about them about 2 ½ months ago and have been there about a dozen times since. They have your basic bacon, egg and cheese, but they have a variety of other epic sandwiches and things! Do yourself a favor and give this place a try. I promise you will NOT be disappointed! Also, I want to thank the owner and all the staff for amazing service, quality food and awesome selections! Everyone needs to know...