Quality Inn Tucson Downtown near Convention Center — Hotel in Tucson

Choice Inn Tucson ||03-28-2024||||||||The only good thing here was the lady at check in.||Rm 108 – 1/3 of the room was empty space, no table nothing but the dresser area and ONE chair for 2 people. The dresser was even missing a pull opener. The light by the left side of the bed [when facing] the plug did not work, had to used wall plug. Luckily I had a long cord with me. TV did not work; lady came and found an input that would work. Good thing I was watching her, because while we were watching TV, later the screen went dead and said we needed a cable to continue watching TV. I turned it off and back on and then found an input that would work, while we missed about 5 minutes of news.||While she was there I asked her is the A/C would be quite after a while, she was not sure. Every 14 +/- minutes it came on all night and ran for about 2 minutes. Sounded like a hair dryer all freaking night. The cover was also missing on the controls so the red temperature light and the two green lights put out light in the room all night. The ceiling/floors are so bad that people are walking in the room above from 0330 till 0422 and you could hear the steps on the floor. Do not know what kind of business they ran upstairs. Light comes in under the door and no black out curtain so light came in under curtain and to the left and right of the curtain from the parking lot.||At 0330 the beeping of the garbage truck picking up the containers wakes you up. If that does not do it the bagging of the container will get you. Then in case you got back to sleep again, they came back at 0414 and did the place next door, but there they banged the container several times trying to get it empty.||The bed was clean, but pretty sure the covers, which were nice, do NOT get replaced daily.||Did a speed test for the Wi-Fi – download 3.38 took several minutes to open yahoo page & 2.4 upload – used [adjusted per TA] speedtest web site||The breakfast was barely OK. Coffee and 2% Milk, no juices. The dispensing machine was broken. Prior to that it had a sign on it - NO ORANGE Juice just APPLE. They had some bananas nothing else. The only hot item was waffles. No TV to watch news, just an empty place for it.||I talked to the Manager and requested an email. Was not given one, but she said she would. Send me my bill and that way I would have an email to send her my review. She sent me this [Had to remove per TA] - the email said NO REPLY as an address||Pretty well tells how she cares about communication.||This is the 2nd Quality Inn in a row that was so-so at best. Wish Choice would start monitoring their properties. After decades of being a member, this part of Choice’s inventory...

Choice Inn Tucson 03-28-2024

The only good thing here was the lady at check in. Rm 108 – 1/3 of the room was empty space, no table nothing but the dresser area and ONE chair for 2 people. The dresser was even missing a pull opener. The light by the left side of the bed [when facing] the plug did not work, had to used wall plug. Luckily I had a long cord with me. TV did not work; lady came and found an input that would work. Good thing I was watching her, because while we were watching TV, later the screen went dead and said we needed a cable to continue watching TV. I turned it off and back on and then found an input that would work, while we missed about 5 minutes of news. While she was there I asked her is the A/C would be quite after a while, she was not sure. Every 14 +/- minutes it came on all night and ran for about 2 minutes. Sounded like a hair dryer all freaking night. The cover was also missing on the controls so the red temperature light and the two green lights put out light in the room all night. The ceiling/floors are so bad that people are walking in the room above from 0330 till 0422 and you could hear the steps on the floor. Do not know what kind of business they ran upstairs. Light comes in under the door and no black out curtain so light came in under curtain and to the left and right of the curtain from the parking lot. At 0330 the beeping of the garbage truck picking up the containers wakes you up. If that does not do it the bagging of the container will get you. Then in case you got back to sleep again, they came back at 0414 and did the place next door, but there they banged the container several times trying to get it empty. The bed was clean, but pretty sure the covers, which were nice, do NOT get replaced daily. Did a speed test for the Wi-Fi – download 3.38 took several minutes to open yahoo page & 2.4 upload – used www.speedtest.net/result/16069859914. The breakfast was barely OK. Coffee and 2% Milk, no juices. The dispensing machine was broken. Prior to that it had a sign on it - NO ORANGE Juice just APPLE. They had some bananas nothing else. The only hot item was waffles. No TV to watch news, just an empty place for it. I talked to the Manager and requested an email. Was not given one, but she said she would. Send me my bill and that way I would have an email to send her my review. She sent me this no-reply@stayatchoice.com From:no-reply@stayatchoice.com Pretty well tells how she cares about communication. This is the 2nd Quality Inn in a row that was so-so at best. Wish Choice would start monitoring their properties. After decades of being a member, this part of Choice’s inventory...

Update: please everyone, what these people are doing to people is wrong. They have horrible customer service and the fact that they require a $100 deposit that most never get back, is unethical. DO NOT STAY HERE!!!

I had a horrible stay at this hotel. First, as soon as I walked into the room, I noticed how filthy it was. There were also numerous maintenance issues such as peeling paint, holes in the ceiling and cracks in the wall. The hotel itself smelled of burnt popcorn and had shady people around it. The sliding glass door didn't lock but it did have a bar. I didn't have any hot water. And also the hotel DOES NOT look like it is pictured. Now, onto the service. This was the WORST customer service that I have ever received my whole life. The day that I went to check out, the manager at the front desk informed me that I will not be getting back my $100 security deposit because it smelled like marijuana in my room. I insisted that I did not smoke in the room, I just spilled some weed from my pipe on the counter in the room and that's where the smell came from. Her and the assistant manager, the housekeeper, were both yelling at me while I was at the front desk saying that yes, I did smoke weed in that room and they had the proof. The housekeeper said that I wiped down all the surfaces in the room and that was further evidence that I smoked marijuana in the room. I only wiped everything down because the room was absolutely filthy and disgusting. So, as I was leaving the housekeeper/ assistant manager followed me as I was walking to my car which unfortunately, had a flat tire. Which is one of the reasons that I needed my security deposit back. As she followed me, I explained that I was in an emergency situation and why was she being so cruel to me. I begged for her mercy as she threatened to call the cops and a tow truck to have me and my car removed from HER property. I explained that I just needed to call my insurance company to get a tow truck sent, and she refused to hear a word I said, yelling over me so I couldn't talk. I left the hotel, forced to drive my car on a flat and risk damaging it with tears streaming down my face. I have never been so humiliated in my whole life. I expected more from a company who is supposed to put their guests...