Bender's Mattress Factory — Hotel in Urbana

Purchased an adjustable bed at Benders on 6-12-12 The motor broke 5 times in 6 months. On 12-3-12 Tom Bender stated he would replace the bed- not done Date purchased 6-12-12 for 1,196.25 for adjustable bed.- Twin x80 Silhouette adjustable bed with Supreme pillow top mattress. The motor on the bed broke 5 times - each time Tom Bender referred us to the manufacturer- Leggitt bed company. After the manufacturer was called and fixed the bed 5 times they refused to come out any more. Mr. Bender stated that was his mistake on December 3, 2012. Mr. Bender admitted he had sold my husband the wrong bed and stated he "dropped the ball on this" Mr. Bender stated he would order another bed. On January 17th after repeatedly calling Mr. Tom Bender with out success. We purchased and had a new bed delivered from another company on the same day. today is April 23rd and still Mr. Bender did nothing to compensate for the faulty bed he sold us. He even repeatedly called me a liar and stated I should be ashamed of saying he should honor the warranty...

I recently purchased a queen sized mattress from Bender’s Mattress Factory. My previous mattress was also from Benders, it was over 10 years old. Even though I thought the old mattress was still in decent shape, I knew it was time to replace it. When I went in to the store to see what was available, Tom Bender had me lay on several different styles and firmness options to see what was best for me. I was amazed at how different one mattress can be from another. They all felt great, but I really had to try to relax to make sure I got the right one. After my selection, it took a few days for them to make and deliver it. It has amazed me how much better I sleep now, I should have replaced it long ago. My shopping experience was good, and I would recommend Bender’s Mattress...

Quality Product With Fantastic Customer Service! We've purchased all of the mattresses in our home from Bender Matress Factory. We've always had a great experience there and have always really liked the mattresses. When we needed a specially sized mattress for the camper van we're converting we went to Tom Bender. Tom was able to help us through the process so that in the end we got something that really works for us. He was super helpful. We can't recommend Bender Matress Factory enough and always refer people to them. If you need a mattress, Bender Mattress Factory should be your go to...