Verizon — Local services in Urbana

Early September, I went in to upgrade from my iPhone 8+. A customer service representative informed me of an ongoing promotion: if you trade your current phone in and upgrade to the $70 data plan, you can save money on monthly payments on select phone models. I chose the Samsung Note 20 Ultra, which I was told would only cost me $25/a month with the promotion. Well, this promotion was never applied and now I'm being charged $52/a month on top of the $70 data plan. I have tried to work this out with the customer service representatives in the store but they have been so incredibly unhelpful — going so far as to not return my phone calls.

It has now been months since this issue began and the problem has yet to be fixed. The new manager Rachel has been very helpful in trying to solve the issue but nothing has happened on that front, despite many phone calls with her. I am incredibly disappointed and out $1,500 for a new phone — a price I was not expecting to pay. I wish I had known how ridiculous this process was going to be before accepting a promotion from the sales associate in September. Do not take your business here, always go directly to a Verizon store NOT an authorized...

After 5 return visits and an hour on the phone with customer service, everyone at Verizon seems to agree that we are owed somwewhere between $800 and $1000 for the phone my daughter traded-in last fall. Each time I have been to the store I am told that the matter has been "escalated" and that I will see the credit on my next bill. When I went in last week, the person working there suggested I call Verizon to remedy the issue because fixing it was over their heads. During my (long!) call with Verizon, I was told that the only one who could make it right was the store where the phone was traded-in. And so here we are. I am fed up and out of options except to leave angry Google reviews. Proceed with caution at this store. We are...

This location, and Austin specifically, ensured that I remained a Verizon customer. After being a loyal customer for 20 years, I was ready to move to T-Mobile or AT&T after the rude and unprofessional behavior experienced in person at the Prospect store (see the 1 star review of that location for details), and on the phone with the S. Neil store.

As a result of Austin's professionalism, product knowledge, and just generally being a decent human, we walked out with 2 iPhones, 2 Apple Watches, and an iPad. Austin saved the day, I was in a pretty disgruntled mood after my earlier interactions at the other locations....