Hotel Herringbone — Hotel in Waco

Stayed at the Herringbone recently while on a weekend trip for a concert. Considering the price (over $300 for one night) the hotel leaves a lot to be desired. At first glance, the grounds and rooms are beautiful. But after spending the night, we found a lot that needs to be improved on for the price and the title of a luxury hotel. The rooms are decorated beautifully with lovely ambient (not harsh) lighting. However, when I was attempting to get ready for the evening and do my makeup, the lighting in the bathroom was so dim I could hardly see what I was doing. The addition of a lighted mirror or some other lighting would be a huge asset. There are beautiful windows in the room, taking up one whole side of it. However, if you want to open the blinds to get some natural light, you are left in full view of anyone who happens to walk by. Some sheer curtains would be a welcome addition. It took us a long time to find a trash can, and when we did, the only one in the room was tiny and next to the toilet. Two drink cans and it was almost full. Why not have another somewhere else in the room? There is a nice tv, unfortunately the cable and the streaming services wouldn’t work. We didn’t care much since we didn’t spend a lot of time in the room, but for a luxury hotel, it was a letdown. We were on the 3rd floor, directly underneath the rooftop bar. I guess there is no soundproofing, because for the hour and a half we spent getting ready for our night out, we could hear chairs and tables being dragged across the floor non stop while people were moving around up there. Speaking of sound, there was a musician playing in the courtyard in the afternoon, which was very nice. I could also hear him clearly, as in make out the words he was singing, while in our room with the door closed. This wasn’t a big deal since it was Saturday at 4pm. What was a big deal however, was the next morning at 5:15am, when music began being played throughout the common area speakers, loud enough that it woke me up. Why have music playing at 5am?! After we got back from our night out at around 11pm, we came back to the hotel to go up to the bar. The elevator was out of service, which ended up not being a bad thing because there was a smell in there that was absolutely horrific, and just kept getting worse in the 15 or so hours we were there. I couldn’t help but wonder what would have happened if someone staying there was differently abled and required an elevator to get to their room. There was no mention on the sign of another elevator, just that this one was out of service. We took the stairs to the rooftop, but it was very difficult to find exactly where to go. Some other people who arrived at the same time as us also said the same thing. Unfortunately it was hard to find a table to sit at up there, not because it was so busy, but because almost every table was dirty, covered with glasses and bottles. The hotel website boasts a complimentary cocktail hour for guests, and unfortunately we weren’t told where this was held at check in and we weren’t able to find it. We didn’t have a lot of time, so if we had been told it would have made things easier. The open concept shower was nice, but if you were in a situation where you wanted some privacy, that isn’t an option. Just bear this in mind depending on who you’re sharing a room with! The website also mentions on site parking, but at check in we were told to park on the street. We were lucky to get the last spot in the lot next door, but bear in mind you may be driving around trying to find parking if you arrive at a busy time. I understand that the hotel has only been open for a couple months and there will be kinks that need working out, however, at almost $400 per night, this is just too many things for me to overlook. I should also mention that I left this same review on the link that the hotel texted me the day after our stay, and received no response. As it stands, I wouldn’t recommend this hotel nor would I...

I'll start with the good and get to the areas that need some help. The location is nice. It is walking distance to the Silo's as well as many other places for shopping, food, drinks. Although I don't drink, we were offered a complimentary beverage at the upstairs bar. The room and grounds were all very clean. Bed was comfortable. We had a patio room (Room 204) and enjoyed the patio and bathtub. Check in was easy and quick. From there it goes downhill. This isn't a "cheap" hotel and charge premium prices. Due to that, there are some things that really need improvement. It was noted nowhere that the elevator is broken. For me and my husband, not a big deal but for anyone who cannot climb two or three flights of stairs this should absolutely be mentioned somewhere! This seems to have been an issue for months and it was mentioned nowhere during booking, or on their website. The train...again noise issues are not noted anywhere. It is RIGHT next to the train tracks. We were woken up twice in the very late evening/wee hours of the morning and it literally shakes the room. Also, there is a bar on the top level and we were told the DJ would be done at 11pm but the music didn't stop until almost 12:30am. Luckily we were just getting to bed but we are old and boring and usually like to be in bed by 10pm. The bass of the music was shaking the floor and we could hear everything. And we were on the 2nd floor so I can't imagine what's it's like for the 3rd floor rooms. Again, these types of things should be something a hotel honestly notes UPFRONT for people looking to book. I'd respect a place 10x more if they were just honest and upfront about any shortcomings that will be present. The coffee bar for breakfast...I went up to grab my husband a coffee about 9am. There was no fruit as stated, but no big deal. There were a couple Chobani yogurts in the small fridge on the counter, along with a carafe of milk and two carafes of orange juice. I grabbed the milk to use in the coffee and it felt empty. I unscrewed the lid and my nose wa assaulted by an overwhelming smell of sour milk. The small bit that was left at the bottom looked grey. My husband (who is super easy going and polite) took it to the lobby to let her know where he was met with an unenthusiastic receptionist. She took it and said she'd refill it. Before we checked out, we went back up there so I could fill up my water bottle. I saw the carafe back in the fridge, opened it again and....STILL sour. Not sure if bad milk was replaced with more bad milk or if it wasn't washed first before it was refilled but either well the smell was still disgusting. And I can only ever breath out of half my nose so my sense of smell isn't amazing. We were here in October and the room did not want cool down enough for us at night, despite it not being very hot outside (low was in the 50s) I can't imagine what it'd be like in the heat of the summer. We ended up having to open the patio door and entry door for a while (after the DJ upstairs stopped) to cool the room down. For the price they are charging, I do not think this is worth it at all. Despite the cleanliness and lovely design, the good just doesn't outweigh the bad here for how much it costs to book a room. Much room for improvement here and much room for honesty and...

It's a rare occasion I take time to write a review but this needs to be done. Hotel Herringbone in Waco Texas was developed using shipping containers by 4 investors in California. Website looks great so we booked the room. It's a new hotel so not very many reviews.

What we didn't know was that the train tracks behind the hotel are fully functional. At 1:27am last night, the horn sounded lights flashed and for the next 10 or so minutes, a fully loaded train with likely your Amazon package rolled on by, shaking the building made of containers. That was after waiting till midnight for the bar upstairs to quiet down. This had to be the worst experience not because I made a bad choice but because the hotel forgot to let you know that at 1:27 am the train in fact could roll on by.

This hotel opened 7 weeks ago. Highly recommend you consider elsewhere as any hotel would likely be quieter so you can in fact get some sleep especially after driving 13 hours. Almost forgot to say that the elevator has been broken 3 times in 7 weeks since they opened per Stevie next door who manages the restaurant. If I was older and couldn't walk the stairs, then what? How would I get to my room? Just one elevator? Why not a second?.

PS the bar is on the third floor, so you need to walk the stairs up to 3 to get to the bar. Dinner is across the way at Red Herring. Overpriced tapas and a manager Stevie who doesn't like to solve problems or take suggestions. For example, some of the world has dietary restrictions not because they want to get skinny or be cool, in fact they have physical issues they deal with that involve foods they eat. Stevie learn to be accommodating please. This is 2024 You know...gluten free, dairy free, etc. It's was a quiet night so prepping fish to not come with bones would have been nice. We were the only table in the entire restaurant taken as it was memorial day weekend. Would have been nice. Best find wad our waiter. He was honest and apologetic.

Most of all, disclose to potential hotel guests that the train might go through. Let them decide. Don't charge me $280/night with a 2 night .minimum and later find out in night one that the train rolls by at 1:27am.

Poorly designed. Poorly managed. ...