Hey Sugar Candy Store WACO — Restaurant in Waco

I had been a fan of this place since the day it opened. My youngest is a type one diabetic so we don’t go often but we have been fans. Today was my daughters birthday. She wanted to take her friends on a photo safari and check a few things of her summer bucket list. We decided we would start at Hey Sugar. I called the store last Monday and told the person who answered what we planned to do. I would let the girls buy drinks and candy and we would sit in the back room eat the candy and do a quick get to know you game. The worker asked me if I wanted to rent the entire store. I said no. Other people could be there and we would be there 45 minutes tops. She said no problem. I asked if she needed my name & phone number and she said no. So today my daughter, husband and her 10 friend show up at Hey Sugar. The girls were shopping and laughing and taking selfies. ( I was late because I had to run by and get tortillas for tortilla tossing later.) Basically the assistant manager who never gave us her name told my husband and the girls that they could buy things but they had to leave. They could not stay in the store because they would be too disruptive and it is their busiest time and they don’t let parties come in on Friday. My husband explained that I had called and made arrangements on Monday. He even called me and I talked to her. She just kept saying they can not be here. They can buy stuff but they have to leave immediately. I asked if they were busy and she said they would be. I said, so you are kicking my daughter and her friends out of the store? She said yes. That is what her manager Nicolette told her to do. By this time I was two blocks away. By the time I got there my husband had bought $50 of candy but decided to just go get drinks somewhere else. They girls were all standing out in the hot 98 degree sun. I walked in the store to ask for the managers phone number. The assistant manager who kicked us out had just left. There were 5 people in the store. Me and two employees and two women who bought ice cream and left after telling me how cute the girls were and how they could not believe how they ere treated. I took pictures to prove it how “busy” the store was. . The workers who were there were very nice but said they could not give the managers number out but they would call her and let me talk to her. The Manager . Nicolette said it is their new policy not to have parties on Fridays and my girls were going to be disruptive to the other customers (even though there weren’t many there) and by the time I talked to Nicolette there were none. She wanted to know who I talked to and asked me if I called the wrong Hey Sugar - there is only one in Waco) I told her I could screen shot the time I called but did not remember a name. Talking to Nicolette was beyond frustrating. I ended up just walking out. The whole time all the girls were standing outside in the heat instead of inside the empty air conditioned store where we had just bought candy. Bottom line, we were treated terribly and we did. I thing wrong. My daughter was embarrassed, I was embarrassed I am at an absolute loss as to what I did, or what the girls or my husband did to deserve this treatment. So buyer beware... The management at Hey Sugar “doesn’t care if you spend money in their store” but if you take more than two or three kids, expect to be asked to leave. A candy store that does not like kids... Wow. Just Wow. Hey sugar - not so...

We came in around noon on a Sunday for mine and my sons birthday. The woman who worked there was NOT welcoming and seemed annoyed anyone was even in the store. She offered no help and avoided all contact with us. We decide upon ice cream, my kids of course want marshmallows and sprinkles (who doesn’t?!) and I found myself apologizing to this woman because she seemed annoyed my kids would even ask for such things. My dad stood around for a good 5 minutes waiting to pay and this lady acted as if he didn’t exist. So we awkwardly sat and ate our ice cream in silence. It was a very uncomfortable experience. At this point, no one had said anything about this employees behavior but upon leaving that was the first thing we all said to each other “was she rude, or was that just us?”. No. She was DEFINITELY unwelcoming. The best part, it starts to get busy before we leave and an older gentleman walks in and asks the employee “what’s y’alls most popular thing?”...y’all, this woman didn’t even look up from stocking the gum balls to talk to him. Just muttered “idk, just depends what you like”. WHAT IN THE ACTUAL F* ?!?!?! Blown away. We don’t live in Waco (we are from Dallas) but we frequent a lot. Definitely would not recommend to anyone that wants to have a fun,...

My experience wasn’t one I want to remember today, the girl at the register did not greet us or acknowledge my family and I, the entire time. I waited at the icecream bar while waiting for the same girl to attend to me and she didn’t. So I walked back to my kids who were looking at what candy they wanted. Than I went back to the icecream bar to try again. She didn’t come only until she seen my children stand by with me. She did not smile nor speak. I basically just told her what I wanted. I asked if they had vanilla and all she said was “no.” She didn’t ask or say anything or try to make us feel welcomed; my family did the speaking as we pointed to what cone and what icecream we wanted. Than when it was time to pay she had no facial expression just seemed to be uncomfortable with us or just had a bad day at work. All she did was rang us up and didn’t say anything like thank you come again or something as simple as a smile. But my other visits have been very welcoming and treated us like actual customers. I felt like today we were non existent. I was very uncomfortable being there. We are an “interracial family” not that it means anything but I couldn’t wait to...