Hampton Inn Washington-Downtown-Convention Center — Hotel in Washington

If I could give this hotel a lower rating than it would still be doing this place a favor by how poorly they treat their guests here.

First off, I was added as a guest for the room because my girlfriend paid for the room since it was my birthday. When we initially checked in, the front desk associate was treating me as if I didn't belong there because my name was not on the card on file, even though I was added as the attended guest. In this particular instance, the gentleman working the front desk was very dismissive towards any questions I had and would only speak to my girlfriend since her name was the one associated to the card on file. Once my girlfriend finally checked in, he was very supportive with her when she asked the same questions I had asked him prior. Moving along, towards the end of the night, we finally arrived back at your hotel and headed towards our room. I usually see complimentary cups in a hotel room either in the bathroom or on the corner desk located in the rooms, but none were visible. I kindly called the front desk (same gentleman from earlier) and asked if there were any complimentary cups available in the rooms. The front desk associate then rudely instructed me "There at the front lobby, come down here and get them". I never been told to come down to the lobby in order to get supplies at the hotels I stay, especially not at a Hampton Suite location. Usually the front desk associate would call room service and have them delivered, but not in this case. As soon as I get to the lobby, the same gentleman is sitting down at the guest table watching ESPN and immediately told me "The cups are right here, go around the side and they're right there as well, it is as bright as day" as he was chuckling in a arrogant tone trying to insult my intelligence. His mannerisms spoke volumes, as he had an attitude that I messed up his television episode. When I could finally speak, I informed the gentleman "Usually there are cups in the room, that is all I was asking for. What is the reasoning for this behavior?". He then quickly assumed I had an attitude with him and said "Oh you got an attitude, huh, I am not the one! Don't think just because I am working I won't do nothing to you!". I then walked towards the elevator as I did not want this issue to escalate any further. As I was walking and getting inside the elevator, then gentleman kept talking saying "Go back up to your room, I am not the one". I never been so rudely treated at a hotel in my entire life, none the less, I have never felt threatened by an employee at any type of establishment in all my life. I hold myself to great accountability showing respect and manners to everyone including strangers, this by far was the worst stay I have ever had at any hotel.

But wait, it doesn't end there...

The next morning during check out, there was a different gentleman working the front desk. This gentleman was busy checking every guest out at the check out time of 12 PM. Me and my girlfriend valet our vehicle during our stay and were able to check out successfully at 12 PM providing the gentleman with our valet ticket, he informed us it will take 10 mins. As we waiting patiently for 10 mins, the gentleman was still attending to guest as they were checking out as well. The time was then 12:20 and the gentleman was standing behind the front desk on the computer not attending to any guests. As we waited longer, we thought that maybe he messaged someone from the computer to valet our vehicle to the front since we did not hear him call anyone. We allow 15 additional minutes later (12:35 PM) while the front desk associate was still unoccupied with guest before I approached him asking if our vehicle is ready in the front yet. He then asked for our valet ticket again, then immediately came from behind the desk and went straight into the garage to retrieve our vehicle.

The worst stay I have ever had at a hotel and I would never recommend for anyone to...

Check-in was quick, but the gentleman was rather impersonal. He must have memorized the right things to say, but completely lacked warmth. Very robot sounding. The room I chose was on the 11th floor. I am a light sleeper and did not want to worry about traffic noise. The gentleman informed me that my selected room was not ready and it wouldn't be ready anytime soon. This was around 415pm. I settled for a room on the 7th floor because I needed to prepare for my evening. The sound of road road noise could be heard throughout the day/night. I realize I'm in a busy city and in the grand scheme of things, its not a big deal. But it was disappointing.

The room was clean and smelled fresh. When I returned from my evening, I noticed a puddle of water between the shower and left side of toilet. Upon closer inspection, I saw the toilet leaked in two different areas. (I would later discover the shower also heavily leaked from the faucet.) I notified the receptionist and she told me to lay a few towels under the toilet until maintenance could be up. Well, I did. Every 4hrs or so a large towel would be soaked and I'd either add hand towels or throw down a new towel. To my knowledge, maintenance never showed because the toilet was still leaking when I checked out on Monday. I wouldn't be surprised if it is showing on the ceiling of the room below. After my shower, I noticed the shower/tub faucet diverter was stuck on shower- really stuck. Water leaked rather heavily (loud) so I tried to force down the shower/tub diverter. It. Would. Not. Budge. I began feeling around inside the faucet and green calcium like buildup began cracking off. Realizing it was probably an ongoing problem, I stopped messing with it, but it continued to leak my entire stay.

Thankfully, the cleaning staff freshened my room. They provided new towels and emptied the trash bins. I greatly appreciated their work. They left five large clean towels. I was able to use them to control the toilet water.

Lobby and breakfast area was small. Sunday morning breakfast was a horrible disaster. The breakfast attendants tried their best to keep food stocked, but they we're extremely overwhelmed and it was sad to watch. I ended up opening the bottom cabinets to restock syrup and a couple other items. I noticed a few other guests doing the same.

Location was okay. Chinatown metro was rough. Ended up using convention center. Thankful I had two choices. It was nice having a grocery store and restaurants around the corner.

Room key deactivated twice. They request ID before they will fix it... This is rather difficult when you're locked out of your room.

Great views from the...

The front desk staff were rude.

At check-in, the front desk person was out talking to what I would assume were friends. He didn't welcome me, he just asked for my ID. I had to tell him I was a Hilton Honors Diamond member and then had to ask for my two free welcome items.

The night before I was to check out, your front desk person was talking to her friend while I waited to ask a question. Her friend finally turned around and realized that she should step aside so I (a paying customer) could talk to the front desk person. I asked her to check if I was going to get my 5th night free. She told me she couldn't check my status because I had stayed only 4 nights and that I would have to look at my receipt in the morning after my 5th night.

So the next morning, I needed a hard copy receipt at check out to be sure I got my 5th night free. The front desk person was watching TV in the lobby with a friend. When he finally saw me standing at the front desk, he told me all I had to do was put the keycard into the box. I told him I needed a hard copy receipt. His action told me it was clearly an inconvenience for him to get up from the chair and print me out a receipt. The receipt he gave me didn't have the itemized stay on it. The only thing it showed was that I owed $0.00. Since he was back at his chair away from the front desk, I didn't want to tell him this wasn't what I needed because I was afraid of what his reaction to having to get up again might be.

When I got home to Wisconsin and was able to look at my computer receipt, I saw I did not get the 5th night free. So now I will have to work through that mess to make sure I get my money back.

The only reason I did not give a "1" rating is because your breakfast staff and the food were amazing!

It is amazing how much the quality has gone down in recent stays at both high-end and low-end Hilton brand facilities.

Given what also just happened recently on our Key West Casa Marina stay, I am starting to question why I am showing loyalty to the Hilton brand.

Finally, given what appeared to be the "your concerns matter to us" standard response we got to our comments about the Casa Marina stay, I am sure this feedback will also generate the same...