Embassy Suites by Hilton Washington DC Convention Center — Hotel in Washington

I chose to stay at this hotel due to a conference scheduled for the academic institution I work for. I combined this conference with my children's spring break for a family vacation. Unfortunately on Monday, April 8th and Tuesday, April 9th the air conditioner was not functioning properly in our hotel room. The thermostat was set to 65.0 degrees but remained at 74.0 degrees for those two days/nights despite my concerns to the front desk staff who had advised me to give the room time to cool. On Wednesday, after two nights of very little sleep for myself or my children and husband, I made sure that both front desk staff were aware of the issue and asked that I receive a text when it was fixed. At 1:24 pm I received a text asking how my stay was going and to rate it. I responded that it wasn't going well due to the AC issue. They indicated they would have the engineering staff take a look at the A/C in our room. They responded an hour or two later telling me that Engineering reported that the room is cooler and they had gone into the room two times to ensure that it is blowing cool air and apologized for the inconvenience. When we arrived in our room at 3:22 pm the temperature had not changed in our room. It was 73 degrees then raised to 74 degrees once we were all in the room for 5 minutes. I replied on the text thread that it was not fixed and received no reply. I again went to the front desk and asked them what could be done. I let them know that we could not endure another night in 74 degrees with no cooler air moving, we would either need to move to a different room or change hotels. The front desk employee let me know that he would have an engineer come to our room immediately to assess what the issue was. He promised that it would be fixed and made right with us, he apologized for all of the requests I had to submit and for the continued issue.

An engineer came to our room and after 5-10 minutes he tried a couple of things and ultimately fixed it, he said a valve wasn't open all the way. He said he'd come back to check the temperature of the room in 10 minutes but he never returned. Luckily for us, he did fix it on the last item he tried. That evening I contacted Embassy Suites customer service via chat and let them know the issues we had experienced in the past 2 days and asked that the situation be made right with a partial refund for the consistent requests for service and inability of the hotel to actually address the issue until I stated that I needed to change rooms or leave. The agent said that the situation would be addressed and my request for a partial refund would be processed, I should see this credit when I checked out. I checked out on Friday, but they had no record of this request so they spoke with the manager, Elijah Langston, and provided me with his business card and told me to call in two days. I called, however the manager Elijah Langston, was out of the office for the next two days.

I understand that issues arise for any business and I'm not upset at the malfunctioning AC, it was easily fixed. It is most disappointing that my numerous requests went unaddressed for 2 full days and I was told it had been fixed only to return to a room without AC. It was truly a hard first part of the week for my family due to the lack of sleep we all endured. To discover upon check out that I hadn't received any credit and there was no documentation of this in my account was another growing frustration for this trip. I had to spend quite a bit of time during this stay with requests and customer service issues at Embassy Suites. I attempted to reach the manager and hotel 4 separate times in the past 2 weeks before leaving this review, each time I was placed on hold for over 15 minutes before I gave up and...

I stayed at this hotel over the 4th of July week, 2025 for 3 nights. Oh my goodness, where do I start? I guess with how clean it was! Honestly, it is one of the cleanest Hilton's I have stayed at, and I travel a lot! The room was exceptional! Well-stocked, smelled great, and very clean. The air conditioning worked perfectly, which was much needed for the month of July in downtown D.C.

Next thing to rave about was the service! From the front desk, to the staff that would pass you in the hallways, everyone was so friendly and would always say "hello". Housekeeping attended to your room if you wanted them to, or if you didn’t, they gave you your privacy.

The bar & restaurant staff were amazing. We lucked into the same wonderful ladies at the bar each night we visited, and they always greeted us with smiles, even when they were incredibly busy during happy hours. The host and restaurant staff was great as well. I was amazed at how friendly they were to the guests during the free happy hour, which at any Embassy Suites, can be challenging. This group here really had their stuff together - they were organized, friendly and fast! The food at this hotel was great too. We tried the soup, chicken wings, tater tots, pizza, and salads. All were really at a quality level you would expect at a fancy restaurant. I was tipped off to try the Churro dessert too, and I wasn't disappointed. They were hot, had a wonderful caramel filling, and it came with a scoop of ice cream. The whole dish just melts in your mouth.

The breakfast was your normal free breakfast, as you expect from Embassy Suites - made to order omelets and eggs, along with bacon and sausages that rotated on various days. They did have fresh cut melons and fruits, which was a nice little surprise that you don't always see at some hotels. However - the most ingenious thing I saw at this location was their coffee station. They have the coffee urns on one end of the counter - and the sugar/sweetners & creamers on the other end, close enough to get to, but far enough away that all of us who need to "mix our brew" don't clog up those that just want to get their coffee and go! They need to tell all the other Hiltons to do this! It was amazing and so much quicker to get your coffee, because you didn't have everyone adding things in, standing in front of the urns (and I am one of those people that loves my sweetner and cream). I noticed this immediately on day 1, it was just such a smart way to organize this area.

I did visit the fitness center and was pleased that they had a lot of machines to choose from and was easily accessible off the main lobby. It was clean and well-maintained, along with the lobby and hallways!

Honestly what made this visit so great was just how friendly the entire staff was throughout the hotel. This team really went above and beyond, in each area of the hotel. After the 4th of July fireworks they set up a stand in the lobby to greet the guests (something they did not have to do). They gave out free ice-pops and waters, to all of us returning. They also left the bar open later, to take care of all of the guests returning after the fireworks too, and they did that all with smiles!

If the service and cleanliness were not enough - the location is just fantastic! It is walking distance to the metro (we used Gallery Place/9th St metro) and also to the National Mall area (just short of a mile). You can also pick up scooters and bikes just outside the hotel if you want as they were pretty everywhere nearby.

I would definitely...

Very condescending front desk staff and lobby filled with MOSQUITOES!!!! Pest control is needed. ||The two older fair skinned ladies( one with a mask and one without) were very rude. ||Due to an early flight arrival we decided to stop by the hotel drop our bags. I asked at the front desk for early check in and the agent explained that it was a full house the night prior so room was not available yet. She pointed in a direction behind us to drop our bags. I later discovered she was point to bell hop service hidden in a corner near the front door. I also asked because we arrived so early could we grab breakfast or at least coffee. We were given a very rude response And my wife decided to ask about nearby restaurants recommendations instead of begging to be treated like humans. ||We decided to sit in the lobby for a while to come up with a game plan for coffee and breakfast. That’s where the mosquitoes started to attack, which is an extremely odd thing to expect in the city. The mosquitoes were so bad that we even warned people when they considered sitting in the area.||Fast forward to this afternoon, we return and decided to sit in another area of the lobby thinking that this morning mosquito attack was a fluke or at the very least due to the standing water fountain. Boy were we wrong! Sitting in two completely different area of the lobby we were once again attacked. After killing several I decided to go beg for a room after witnessing family after family pile upstairs in one of the working elevators. ||Side note: while sitting in our third location trying to run from the mosquitoes, we’re overheard 2 workers tell their supervisor that the elevators are broken with one saying he kept getting stuck, but yet allowed 30-60 minutes go by without reporting! Possibly endangering guests lives!!! My wife and I are sitting there horrified that we chose the wrong hostel to patronize!||Back at the front desk I purposely avoided the first rude employee, but did I ever choose worst. The 2nd skinned agent was 10 times worse. She repeated cut me off and ignored my questions. If she did bless me with an acknowledgment, it was rude, snappy and condescending! I attempted to give her the backstory from my experience earlier but she wanted only to rush me away from her desk. When asking the status of my assigned room, she replied with in very rude and condescending way, cutting me off in the process, to say room numbers aren’t guaranteed, only room types, subject to availability. Adding in an extremely rude manner, “the room you chose isn’t ready…” while trying to explain that when I checked in on the app it didn’t allow me to choose a room it told me 1402 was only room available. I attempted several times, unsuccessfully just opting to hurry up and end this horrible experience. She finally let me finish my statement/question…. Asking to compare the two rooms. I try to rapid fire that I think my assigned room was an upgrade, she hastily burst out that so is the room I’m putting you in. Afterwards she repeated rudely, assigned rooms are not guaranteed. ||I finally accepted the downgrade, but I feared to have to dead with her or her coworker again. ||She then in an effort to move on said let me grab your water for being a Hilton member, I asked will you have sodas and candy bars available, she then says “I said I’m getting your water…” I mentioned I’m inquiring about sodas and other snacks. She again rudely and condescendingly yells it’s based on availability. So no welcome...