Cherokee Hotel & Casino West Siloam Springs — Hotel in West Siloam Springs

I wished I could give them a 0 start for Discrimination!

My husband and I brought my father in law and nephew for a visit as we just purchased some land. We decided to stay here from Saturday, 1/16 and leaving on Monday, 1/18. Due to how I were racially discriminated against will have to say we will never come here again.

On Monday morning we had to check out by 11, since I had 2 $50 food credit, we decided to order some breakfast now and lunch before leaving. At approximately 9:20am my nephew and I came down to place the order. We figured the food would be done quickly and we would be back to our room in time to gather our belongings and check out. After placing our order for breakfast the cashier advised us it would be 15 minutes. We advised her that we would be right back since we were going to Sweet Treats to get drinks. We ended up outside and back in after our order. We came back and waited for another 25 mins. Went and got our drinks and came back and at this point we have been waiting over an hour and it’s now 10:23 am. We seen a lady who came after us get her food so I asked my nephew to go and ask the lady what was going on. She told my nephew that the order was never placed. At this point I’m upset because time is against us. I’ve watched this employee from the seats right next to the restaurant hugged up against another employee and paid no mind to us. She finally went back to check on the order after the other employee left and sent her manager over who stated that the order was given to the wrong person. So which is it, was the order given away or was it never placed? The manager said it would be a good idea to go ahead and placed my lunch order now also.

At this point, I’m livid as I specifically told her that we had to check out and I needed our food. I stood there as the employee ignored me helping people place orders and another waiting to pay. The couple who were waiting to pay noticed I had been standing there and said something to the employee. She had ignored me the whole time trying to avoid what had happened. She proceeded to tell the lady who was waiting to pay that I was waiting my food, that was an assumption. I advised the employee I needed to place my other order since she had given our food to the wrong person. She said to me that I “looked” like the other person so she got confused and that’s why they had to place my order again. I was highly upset at this point and told her I just need to place my lunch order since she gave our food away. I asked her if she felt we looked alike because we were both Asians with slanted eyes, she chuckled, rolled her eyes annoyed at me and walked away before I could say anything else.

I’m thinking to myself, I’m a short Asian woman with almost 6ft tall African American young man, how is this even possible. Mind you the person she was mixing me up with or was supposedly confused about was an older lady who had a beanie and a coat on. Not black curly hair. This is a clear violation of discrimination against your customers because we were both Asians and placed our orders at least 10-15 mins apart. The older Asian lady was at the Sweet Treats when my nephew and I placed an order at the restaurant and she came to the restaurant after us. We sat right in front of her while she and another employee had his arm wrapped around her, very unprofessional. How would you not notice us?

There are plenty of cameras and as it will show you our time lone of “15 minutes” and clearly show you that who she gave our food looked nothing like me, the only common thing we had was our eyes distinguishing that we are Asian.

Needless to say, our order was not correct, but by this time we were checked out the hotel and on our...

I recently had the pleasure of visiting the Cherokee Hotel and Casino in Siloam Springs, Oklahoma, and I must say it exceeded my expectations in every way. From the moment I arrived, the outstanding features and exceptional service made my stay truly memorable. Here are the highlights of my experience:

The moment I stepped into the Cherokee Hotel and Casino, I was greeted by an atmosphere filled with excitement and entertainment. The big stage on top of the casino bar showcased cover bands with remarkable vocalists and professional musicians, adding an electrifying energy to the evening.

The bartenders at the establishment were truly world-class. Their expertise and attentiveness were unmatched, ensuring that every drink they prepared was a delight to savor. I even had the pleasure of trying a grown-up cherry-lime cocktail, a unique creation that combined the juice from a jar of maraschino cherries with margarita mix and vodka—a taste sensation that left me craving more.

The attention to detail at the Cherokee Hotel and Casino was exceptional. The entire property, including the casino, hotel, and our room, smelled fantastic. Despite being a smoking environment, the extra effort put into maintaining refreshing scents was remarkable.

The gaming experience at the casino was diverse and engaging, with a wide variety of games to choose from. My companion even walked away with a $100 win, adding an extra thrill to our visit. The comfort of our room was equally impressive, with brand-new furnishings and well-maintained surroundings. The pillows were a welcome surprise, providing a level of comfort that is often rare to find in hotels.

The Cherokee Hotel and Casino also paid great attention to luxurious amenities. The bathrooms were top-notch, and the high-quality toiletries further enhanced our stay. Additionally, the check-in experience was made even sweeter with delicious cookies and access to premium in-room coffee and bottled water.

Beyond the hotel and casino, the surrounding area offered an abundance of culinary delights. With many nearby 4+ star restaurants known for their great food and exceptional service, it was a food lover's paradise.

I must commend the manager for their outstanding customer service. They assisted us in smoothly switching rooms when we encountered some logistics changes, further demonstrating their dedication to ensuring a pleasant stay.

Lastly, the enhanced security measures, including plentiful security personnel and card access to the floors, provided a sense of safety and tranquility throughout the compound.

In conclusion, my experience at the Cherokee Hotel and Casino in Siloam Springs, OK, was absolutely phenomenal. From the captivating live performances and world-class bartenders to the enticing aromas, exceptional amenities, and nearby culinary delights, every aspect of my visit was truly unforgettable. I highly recommend this establishment to anyone seeking an extraordinary and...

Dear cycle riders, men and women on two wheels, veterans (I hate to even mention), and all walks of life,

I’ve been home from Iraq 7 weeks. Flight medic (68WF2, proudly carried and rarely spoken, I never explain who I am and show clean-reserved respect) for 9 years. I’ll never complain. Took the bike for a spin and decided to roll a little money. I have zero financial issues nor was drinking. Please, know this.

After walking in and purchasing chips at roulette I was met by 3 security guards (a fourth was called). I was told backpacks aren’t allowed (I promise it was minimal). I respectfully asked for the floor manager and went to re cash my chips within minutes. After briefly explaining my tiny bag held my wallet keys, phone etc that “backpacks aren’t allowed.” Mind you this is the size of a purse. I explained they were welcome to search it or look also, I just came because of prior experience. Being surrounded by people is not my forte and I was insanely respectful. There were 4 men surrounding me in a crowd of drunks and commonplace. I told them I’d leave because it was an absolute trigger. I went to cash my chips. I still asked for a floor manager prior to leaving. I promise, this is their only qualm…no backpacks. I suggested it was the size of a purse. I won’t name people or get into anything extensive beyond this. I was told that there is no specific policy nor is there a definition of a “carried bag.” They said if I wanted a fanny pack, I was interrupted and told policy by security (not the floor managers). The floor manager opted that there are no specifics, that I’m welcome to carry a fanny pack or purse if I want.

I genuinely apologize for the state of the world and the way things are here at home. But, I’ll never be surrounded by people that won’t show decent reservation for people they know nothing about. They literally have homeless folks and addicts walk through their doors.

Just my TRUE observation. I’m 6’5”, clean cut, and nice as can be. I promise, I will never step foot in a place where I’m unwelcome or if it’s not posted.

Please, dearest casino, I want zero response because the time to talk was present and nobody spoke up. The people at the table all saw, the cameras, YOU, and your staff. Never again and I’ll never consider it.

I believe a genuine apology from a REAL person is in order but it won’t happen , the fact is….not all, but some are welcome. I’m a good people and regret any time wasted. I did that today. I’ve only been to a casino 4 times and just wanted to go for a ride, you and your staff ruined it. Carry on - god bless the stars, stripes, and those that sacrifice their all for...