Blue - A Modern Hotel, an Ascend Collection Hotel — Hotel in West Springfield

We have been here for over a week now, and ALL Of The Staff members are so very polite and Accommodating, they always greet you with a hello and a smile. They go out of their way to make sure your time here is comfortable and enjoyable. This is by far the best hotel we have ever stayed at . The rooms are Beautiful and spotless. The message chairs are AMAZING after a long day at work . The message chair and coffee/hot chocolate/latte maker have been the highlight of my day's. Micheal the general manager here is one of the sweetest people you will meet. Bobby has been fantastic anything we have needed he was right there, always pleasant and eager to lend a helping hand. Yolanda is so sweet always Eager to help. Tim always has a smile on his face and always willing to lend a hand. Marcia is so sweet i love talking to her early mornings before i head to work. The housekeepers are so very nice. The front desk associates are Always very sweet, they go out of thier way to make sure you are happy. You do not outstanding service from other hotels as you experience here... My husband and I and our doggie Gizmo love this hotel. Definitely Coming back and I have been telling all my customers at my convenience store and other guest's from the near by hotels since the big e is happening that the Blue is The Best. Trust me you will regret staying at any other hotel. Once you stayed at The Blue hotel on Riverdale rd in west Springfield you will Not Want to stay anywhere else... Thank you all for being so kind to us. You are...

Do not pay any attention to previous bad reviews from years ago. I am writing this review as of 09/28/2025 for Blue, A Modern Hotel, and it is NOT the same hotel. In fact, it’s a brand new building built behind the old dumpy place, which looks like it’s condemned and in process of being torn down.

Now let’s talk about Blue. The lobby is beautiful with three fancy Keurig coffee machines - you have many choices to brew from.

The staff is INCREDIBLY hospitable and helpful. My daughter sprained her ankle and was on crutches. They happily changed my reservation to a handicap accessible room. They gave us goodie bags with water, chips and cookies! The breakfast is continental, but warm and fresh. We had fruit filled croissants one morning and cinnamon rolls on another.

Now the rooms - WOW. The beds are so comfy with fluffy comforters, there is a Keurig to brew in your room, a microwave and mini fridge (the kind that holds 6 cans), a massage chair (THIS was wonderful), two bathrobes, two sets of slippers, and the most amazing shower with lovely lavender and ylang ylang soaps and hand/body lotion. Bathroom was stocked with plenty of towels and everything was so clean. The handicap accessible room had two camera doorbells, one at a typical height, and a lower one for someone in a wheelchair. There was also a doorbell outside for hearing impaired individuals.

We came to visit my oldest daughter at college for the weekend, and seriously didn’t want to leave the hotel at all. We will stay...

The room was clean and nice. The Massage chair is a nice touch, although the long term sanitary nature of it is concerning. Lots of nooks and crannies to clean. There were however several concerning issues. The Charging ports for my car did not function, I tried 3 of them before giving up on it, this was a major draw for my stay. The TV was in some sort of demo mode, when I attempted to call the front desk the phone was just not plugged in at all. So I went down and maintenance came up to fix it, however after changing programming the volume and power button on the remote no longer worked. Basically rendering the tv useless. The faucet in the bathroom had little to no pressure on the cold side and the bathroom door did not close. Last but not least the peephole monitor did not function at all. I visit the area frequently for work along with some of my colleagues. I was looking forward to another location to stay at, but am concerned with the amount of issue I met on my...