North Garden — Restaurant in West Springfield

This has been my favorite Chinese restaurant for the last 8 years, since I’ve lived in town. I have yet to have a bad experience here. Mostly I get takeout, but they also have an actual dining room, which is rare for Chinese restaurants around here (at least since Covid). The owner is super friendly, the pork fried rice actually tastes like pork fried rice, not the bland & barely seasoned rice you get at most places these days. The boneless ribs are always fantastic, not over drenched in sauce. I love the combo with the chicken fingers, boneless ribs, and beef teriyaki. The hot mustard is the real deal too (ask for extra if you like it). Also, the general Tso’s chicken is made with big meaty pieces of white meat chicken, and not over-breaded. I call in my order and it’s ready in 10 min. Can’t beat...

The food is expensive, but it tastes 8/10 so it's not that bad at least in my experience. The water glasses smelled of oil, hygiene is not the best.

Service: They treated me in a bad mood after welcoming me with a smile, they just treated me very strangely. The tip is practically mandatory, they took 15% of the total, they don't ask, they just take it. And when you say goodbye, the man in front doesn't even say goodbye even if you say good night. My experience here was not the best.

Atmosphere: It's nice to talk and spend some time talking, but the floor is very dirty, the carpet needs urgent cleaning, it even looks black in the part where I sat with my friend. I feel that hygiene is something that is lacking in this place. Perhaps a staff for this matter...

Just don't. I told the person who brought me here that we shouldn't eat here, since the fish tank at the front of the restaurant looked like it hadn't been cleaned in a year (poor fish).

Lunch specials were expensive (over $10) and did not include soup. The fried rice was dry and clearly recycled old white rice from yesterday (or days gone by). Hopefully no B.cereus for either of us. Not as of the writing of this review, anyway. Spring roll was dry and the main courses a little too frugal with their respective proteins.

It's just not a good restaurant at all. Poor service. Poor quality food and a sketch neighborhood as well. I noticed as we left all the other choices that could have been made for lunch. We...