La-Z-Boy Comfort Studio — Local services in West Springfield

My wife and myself recently went to lazboy in West Springfield Ma to buy a reclining chair for our nursery and the first time we went there an older gentlemen greeted us right away and showed us to the electric operated chairs and when we asked him to show us the other chairs non electric operated he pointed us to the room behind the electric chairs and then left us alone. After we went to that room we looked for him to ask him questions and he was helping an older lady try out the more expensive chairs. I don't remember his name but on their website it he is the tall gentlemen in the middle of the group photo.

We went back that weekend with my father to finalize a purchase of a chair we found on our own in the showroom and a women salesmen was there (the only one in the photo on their website) i'm sorry i forgot your name. She was very helpful and answered all of our questions and even helped us with the price of add on for the chair because of the bad service we had had previously. She offered suggestions and gave helpful feedback.

This was all done before covid-19 hit and got bad.

When covid hit we gave the store time to figure out what was going on, and expected delays as we were in no huge rush for the chair, but after the normal timeline we were given, we never received any updates. We first called the store around mid March and got told that the factory was closed and it would be a couple of more weeks until delivery. We waited over 3 weeks more after this phone call with no call from lazboy on an update of the delivery and when we called the store we were told the factory would open on Friday but they didn't have any update on anyone's order at the time and to call again later. We then called at a later time looking for an update but got sent to Voice Mail even during open store hours. I called again and had to leave a second VM after my first one didn't get returned. I called again 3 more times without leaving a VM as i didn't know if they were checking them.

I finally got a call on a Friday (almost 3 months after ordering the chair if i remember correctly) telling me they had a chair ready for me however they couldn't have me pick it up at the store due to Covid and they would deliver it to me for a $30 charge instead of the normal $70 as they were trying to help me out. I then asked him if they could do anything for me because of the lack of service i was given during this time and the fact that I'm a repeat customer. I was told by the co-owner i believe that they were giving me a deal at $30 because of Covid. It took almost 5 minuets on the phone with (i believe it was Ryan) for him to finally help me out and remove the delivery charge.

The only reason i'm giving two stars on this review is because of the excellent service we got form the Female salesperson (i'm so sorry i can't remember your name) who helped us out on our second visit. If it wasn't for her i would mark this as a 1 star for the reasons above. I still swear by laz-e-boy furniture and I will continue to buy the product for quality reasons, but I will not be going back to this store and I look forward to any response...

Just to let you know it took me a bit to find this review area, your webpage is down and I kept getting error messages saying could not find web page. You may want to have your tech people check into it. Anyway, I have had a great experience with the Lazyboy Comfort Studio in West Springfield. We've had Lazy boy chairs all my life. I had to return an item due to my hip surgery because the chair was very painful to sit in. It would be great for someone who needs a lift chair, but for some reason it hurt to sit in this one. So they gave me a store credit and Alex was very pleasant to work with. He was completely understanding to my needs and the pain I was in. He didn't pressure me to hurry up and choose a new chair to replace the lift one, but told me to please take my time and be sure it is comfy for me. I found one and am very pleased with our exchange. We were able to take it away today!! I was very happy about that. I would tell anyone who needs a lift chair, or a recliner, go see Alex and the rest of the crew. They really do have your best interests at heart. I also wanted to add a side note, my mom is in her mid 70's and has been dealing with an old lazyboy that was falling apart. My sister took her to see the crew in West Springfield and she was treated very nicely and she adores her new chair. She was very happy. Please give this little store your business, and even though some prices may be a bit above the guy on the other side of town, they are all made in America (USA) and are well worth the few extra bucks you have to pay. I know I am one happy woman. Thanks again Alex. I'll be back in the future for the...

We purchased a sofa from here and the cushion wore out in less than a month. I talked with the owner and he said he would only honor the warranty. We expressed how disappointed we were with the quality of the sofa and asked if we could get a refund ,or could we at least pick something out of better quality and pay the difference. He was very not willing to do that or anything but honor the warranty. I tried to convince him how unhappy we were,and very disappointed, but he did not care. He was also a very arrogant,and did not care at all how unhappy we were. This is poor business practice. The owner of a store does not, and will not do something to make his customers happy. Please do not shop there. You will regret it!. read the other reviews about this place,i know i should have done have. No stars and sub ZERO for the OWNER of this place. Had to give it one star in order to post this. BTW..the sofa is a Southern Motion brand.

Just a few words to let you know how things turned out with the store owner. The following day the owner called me and was very nice to me, i was quite surprised to receive this call. Anyway, hedid apologize and made me an offer to come in and pick out anything in the store and we could just pay any difference in price. My wife an i picked out something better and paid the difference. However we have to wait 6-8 weeks before it comes in, this would leave us without a sofa. He offered to leave the damaged one at our home until the new one came in. Also, he is not going to charge for pickup or delivery. Problem solved,...