Four Seasons Hotel Westlake Village, California — Hotel in Westlake Village

Well, well, well. This place is FANCY. Yes, I realize it’s a Four Seasons and that by default, they’re going to be fancy but honestly the rooms made me feel like I was in a princess’ bedroom (those cabinets!!). But first...

Let me preface by saying that I don’t have Four Seasons kind of money. I am not a part of that income bracket and I most likely never will be. I only got to stay there because my organization was hosting an event there. So I’m not a frequenter of five-star hotels or things like that and my bar is set pretty low in comparison so keep that in mind. ‘Cause to me, everything seemed so great!

First off, the staff and service is beyond great. Oh my gosh, the people that work here are so nice and have such an attention to detail. It’s really next level. I would say they are constantly looking to go out of their way to make you feel at home but they’re not. I don’t think they want you to feel at home. They want you to feel like you’re a first-class lady that lives a first-class life every day because that’s just the norm for you. And for some of the visitors to the hotel, that is their norm. But for others, like me, that’s not. And not once did I ever feel like I didn’t get as good of service just because I wasn’t like most of the people staying there. I appreciated that. A lot of the time I was like “wow!” and “oh my gosh look at the reading lights above the bed!” I very clearly was not someone used to this level of service but they didn’t take short cuts ever.

The beds. Oh Lordy are those beds comfortable! I would buy them for myself if I could ever afford to. And the comforters were dangerous. They were too comfy and it’s a genuine miracle I ever made it out of my room. If you use their app, you can set your room preferences in advance which is (I’m going to say it again) great. Also, something I appreciate was that I set my thermostat to the level I like (higher than most people) and they didn’t turn it back down when they came to flip the room. In my experience, most hotels will change it back to whatever their standard is which makes it too cold for me when I come back in. But not once did the Four Seasons change it back which means I was always perfectly comfortable in my room. I really appreciated that detail.

Overall I really liked the decor. It’s an unusual fusion of Asian-inspired design and feminine Victorian-esque design. It’s interesting but it works surprisingly well.

Location wise, it’s not a great place to be if you want to be out and about doing stuff. There’s some really yummy restaurants nearby (breakfast at CiCi’s is to die for) and a Target but not much else. But that’s not what this location is really for anyway. It’s really designed as a retreat-like health and wellness experience so, for that purpose, it’s exactly where it needs to be (surrounded by beautiful mountains). If you do need to go somewhere while you’re there, they do have a house car that will take you to and from any location within a 3-mile radius. But do keep in mind that if you need to get to and from LAX to your hotel quickly, this is NOT the place to stay. It took us an hour and a half to get from LAX to this hotel thanks to LA traffic.

As a staff member of an organization holding an event there, I can say it was some of the best service we’ve ever had. We host five medium-sized events every year and I’ve had to deal with all sorts of varying hotel service quality. At this hotel though, everything they do they seem to do smoothly. They were always very responsive to our requests and quick to follow up. They treated our staff respectfully and pretty much gave us whatever we needed.

Now I didn’t try the main reason why people visit: the spa. I didn’t try it because I couldn’t afford it. So I can’t give any feedback on it. Though, two of my coworkers went and said they had a fantastic experience.

Overall, if you ever get the opportunity to stay here, take it. Even if it’s just for a night. It’s a lovely space with top-notch service and really friendly people. I...

Sunday August 12th I was meeting some friends by the pool at the Four Seasons whom also had a room the night prior. I walked into the gentleman's locker room; locked my backpack and other belongings in one of the lockers. I made my way out to the pool and I lounged their from around 1pm to about 6pm. Everything was great, enjoying my day of rest and relaxation. As I decided it was time for me to get going to dinner, I went back into the locker room went to my locker and noticed it came open without me unlocking the 4 digit code I set prior. I thought that was interesting and I moved my backpack to a lower level locker and locked it while I went to the sauna and shower. As I got out of the shower I came back to my backpack to put my clothes on I noticed that one of my zippers was unzipped. Very rare that I leave my backpack unzipped. I also looked at the old locker which my backpack was in originally and noticed the wood on the inside of the locker had been busted. I usually keep my wallet in the front pocket of my backpack but thought I may have left it in the truck. As I was walking out past the receptionist desk I overheard somebody talking about belongings stolen from the locker room. I then realized I should check my bank accounts because if my wallet isn't in my truck then it was 100% stolen from the locker. The first account I checked there was a $930 charge from Nordstrom’s in Thousand Oaks at 5: 51pm Central Time. I immediately let the staff know that my wallet had been stolen just as the guest or members prior to mine. They put me in contact with head of security and we did a report. Come to find out that the thief also tried a transaction for $1, 287. 43 which got declined. As I was on the phone canceling my cards I asked the head of security if he can get me a meal. He said he can't help me with that. Now I am moneyless and hungry because of this inconvenient situation. I even checked my truck for money and no luck. You think that after my belongings had been stolen from the locker room; it would be a no-brainer that they would take care of their guests. Frustrated but still trying to cancel my cards I am hanging out around the facility using an outlet to charge my dying phone while I get these cards cancelled. I decided to leave so I can go get food and my truck is near empty. Normally I would go to the gas station and use my card but now I can not do that. Being a Sunday, I couldn't go to the bank and use a different source of identification to pull some money out. I had to go borrow some money to put gas in my tank and food in my stomach. After that was done I'm headed to Lost Hills sheriff station to make a police report. By the time I got done there it was about 11pm. Now Monday in between my classes and clients I had to go to two different banks to try to get cards printed and mailed to me. Spend hours on the phone with the credit card companies reporting fraud, Nordstrom's, the police department. Major inconvenience on a work day. Now Tuesday, I had to wait at the DMV for 5 hours to get my driver's license which was also in my wallet. Having to take time out of my work and busy training schedule. Monday morning I posted something on my Instagram with a short description of what happened to me Sunday evening. I got about 17 direct messages from friends and followers in shock about what happened. In my Polo wallet that was stolen there was about $300 cash, 2 debit card, 2 credit cards, numerous gift cards, drivers license, medical insurance card, and a few other cards. I managed to get the credit card that had been used reprinted but can not use it because the thief maxed the limit on it. It also is going to take a while for the bank to refund the money into my account. This whole week has been a headache because of what happened Sunday at the four seasons. As of yet Saturday, August 18th,I have heard nothing from the hotel management. It’s been almost a full week and I’m super frustrated with the hotel for not reaching out to me. Last time...

I had heard great things about the Four Seasons Spa, but never expected the unbelievable experience I had yesterday during my first visit. My office is right up the road and I literally drive by this paradise nearly every day, hidden in plain sight off of Lindero Canyon in Westlake Village.

My girlfriend and I went for the couples "Connect with Nature" massage. It was set in the gardens; in an absolutely breathtaking large greenhouse where Four Seasons cultivates herbs such as rosemary, mint, lavender, and others. These herbs were hand-picked and used in the oils for our massages. Privacy was not a concern, as the greenhouse was surrounded by bushes and the entrance was covered. The entire space was air conditioned and extremely peaceful.

As far as masseuses go, I had Tanya, and my girlfriend had Michelle. I had recently sustained a back injury resulting in sciatica, and I made Tanya aware of this. She was genuinely concerned, and asked me a few questions to better understand how to approach the issue. Treatment commenced with stones and singing bowls, and the pressure was excellent throughout; I did not need to ask for any changes in pressure or technique at all. Tanya was even able to get my back to stretch in a manner that relieved my sciatica substantially.

Once the treatment was complete, Tanya and Michelle hand-assembled teas that we had selected earlier and we enjoyed them just outside the entrance to the greenhouse on a small patio. The tea was delicious, and a thermos of hot water had been provided for us to refill. Bottled water was also provided. We lingered for a few minutes, still bathed in the relief of exemplary service and treatment, then retired to the spa to shower and relax.

The spa facilities were voluminous and well-appointed. I was able to shower in a veritable "car wash" with a rain showerhead, hand shower, and side streams as well. I enjoyed the steam room and sauna briefly (it was already pretty hot out side) and then showered again and made for the pool.

My girlfriend and I thoroughly enjoyed the pool, snagging a spot in the shade and delighting in some appetizers and a hibiscus mule/ bloody Mary before hopping in the heated, saltwater pool to refresh. We made some friends in our little corner and enjoyed sandwiches for lunch.

Once we had had enough sun, we retreated once more to the spa to relax in front of a large fountain with orchids set into it before showering again and leaving.

We had spent about 8 hours in total there, and we felt thoroughly rejuvenated. If you are on the fence about booking here, let this be the hand that nudges you onto...