ONYX — Restaurant in Westlake Village

This restaurant came with high expectations but we were extremely disappointed. This was levels below the other restaurant on the same Four Seasons property.

The first thing we noticed was a fishy smell you’d get a low end sushi shop. Service was all over the place, with our plates piling up on the table (we had to move them ourselves to the empty table next to us) and our warm napkins never being removed at all. The waitstaff were friendly but not well trained on the details like sake options, despite the limited menu.

The appetizers were decent at best. The chefs nigiri were served cold. The cherry blossom ice cream desert that appears in all of the ads around the hotel was tasteless.

We went the next night to the other restaurant on the property and could feel the difference. Onyx feels like it’s trying to be something...

Had dinner there last night. Although restaurant half empty host and manager would not allow any guests or diners to sit. Until 20 minutes later. Wearing high heels we asked if we could sit and have drinks until they are ready. She said NO Kind of rude. Four seasons is know for service and quality for which the restaurant has lost its luster. Menu very small, but Food was good, however……….unfortunately all six of us had light to moderate diarrhea early in the morning. But that was all. I love restaurants that have impeccable service and elegance - so I would wait for them to recover it back before going again. Definitely a...

Wonderful sushi experience. Simple menu but very well crafted. Incredible quality fish so rolls weren't slathered with sauces and garbage. Every bite was an experience. Bailey the manager checked in on us and talked sushi and sake, and sent over the sake sommelier to get us the perfect sake for our palate and meal. She recommended the seared snapper, which I wouldn't normally order, but ended up being one of the best bites of sushi I've ever had in my life. Desserts were incredible - we had the chocolate cake souffle and the...