Hampton Inn & Suites-Seattle Woodinville WA — Hotel in Woodinville

UPDATE Response to review is a, 'we don't know who you are so we're unable to help.'. This made it worse. If course this review should remain to the point, which is the stay. You don't need to track down who this is. I find a disturbing that the focus is on trying to find out who I am rather than just accepting the fact that as a diamond club member, the service is found wanting and extremely lacking. That's it! If you think it's a good service, keep it, And don't try to see how you can make it better. Keep the status quo. I am just saying that I have stayed at hundreds of locations, and travel very extensively, and staff members here are not hospitable. That's just a fact. The stay is on 9/27, but the point is I've stayed even many other times. I stay here out of convenience, but definitely would not recommend. Especially again now trying to find out exactly who I am as if I should get some special treatment or that can be cured somehow. The focus should be on just understanding here's a complaint, the service is not even to the point of being kind but is just mediocre at best. The lukewarm water bottles on the counter as quote complimentary water, is apparently quality service for this location.

Sure people will stay here out of convenience, I was just saying that management should focus on training and understanding that welcoming with a smile. Out of all of the properties, from Florida to Washington State and beyond, this is definitely the one with the least amount of smiles by front staff.

Because of the obsession to find out who this review is, I pushed us down to 1 star for now. As we continue to come back, I want to see if there's improvement to the service. Actually we're not picky. But as a sad, as a diamond club member, there's not even an offer, but even without that status, just staff is short. Soon AI will be able to check people in without even people here, and quite frankly that would be better. If you're going to have staff, they're focus should be on hospitality. But of course, to the front reception desk staff that I've experienced, it appears just to be a job that they don't enjoy. Hospitality is what's the focus, not just a room with a pillow and blanket. Motel 6 can offer that.

ORIGINAL REVIEW As a diamond member who travels extensively, when I visit this location, service tends to be... meh. No, "Welcome!!" with a smile. Only lukewarm bottle of water that just sits in the counter. This franchise is found wanting compared to nearly all locations I've been to.

It should be more than a place with a pillow. Hospitality is lacking. Staff needs training. Would only recommend as a crashpad for convenience.

In reviewing other reviews, there's a lot of one star reviews for service. I can appreciate the reply from management to the reviews, but it should extend more to a reply. There should be an actual effort made in terms of training staff on hospitality, and welcoming. It's really what people crave. "Treating others the way they want to be treated." That should be the guiding principle! It just works!

Please consider making it better effort on hospitality and customer service! This should not be imputed to all staff members, but overall is just my experience, especially up the initial greeting when walking in the door for...

In short: This hotel left us in the lobby of the hotel in my wedding dress, without a room at 1:00am on our wedding night. We had the reservation for 2 weeks prior to the date, and was essentially told tough luck I don't have anything for you by the receptionist, even with my confirmation number. So, at 1am, we had to call another ride to go to another hotel.

The long: I had three members of the bridal party book rooms directly with Hampton Woodinville (booked by both calling and through their website) a month before the date. They called the three hotel guests at 9:30pm Friday the 1st, the NIGHT OF their reservation, while we were at rehearsal dinner, to say they didn't have rooms for their reservation and would have to go elsewhere. I can understand calling a few days before, but the NIGHT OF their reservation? Unacceptable. I began to get concerned, as this was the same hotel our wedding night was booked for. I called the hotel and they ensured that my Saturday night booking was good to go.

Come Saturday morning, our wedding date, we stopped by the hotel to drop off our suitcase for the wedding night at 9am. Since it was too early to check in, we spoke to reception and again confirmed that our reservation for that night the 2nd was fine, and they would hold our suitcase in the office until we arrived since we knew it would be a late night.

Nope - we arrived at 1am, in our full wedding attire, and was told we would have to go elsewhere, even with a booking confirmation in hand. To say we were all sorts livid and disappointed doesn't even begin to cover it - a very sour ending to an amazing day. The next day I did notice that I received an email at 2pm Saturday saying they weren't going to be able to give us a room - but, who is checking their email on their wedding day? No phone call for us? I guess the only bit of good is that we were never charged, but that doesn't make finding the next closest hotel for $100 more than we expected in the middle of our wedding night any better.

Hampton gave each of us a different story to excuse their failure to fulfill our reservations. Friday night's group was 'we had 10 people walk out on us a few weeks ago', and ours was 'we can't guarantee 3rd party bookings.' I have booked 40+ rooms through Hotels.com and similar companies and have never had an issue, and stayed at numerous Hilton brand hotels. The bottom line is that we checked in with the hotel on multiple occasions within 24 hours of our booking night to ensure our wedding night ran smoothly after the Friday hiccup, and that we were still told 'sorry' at the door, is bottom line absolutely unacceptable.

I will never stay at a Hampton/Hilton...

On the weekend of 10/8 My daughters and I checked in for a lovely weekend of wine tasting etc. Our stay at the Hampton was good and we had everything we needed. However, after getting home I realized that a pesky little charge of $12.50 was charged on my card. Not a huge deal, but I wanted it removed. I called as soon as I noticed it, they said no problem call in a couple days if it's not removed. Called 3 days later, this time they needed last 4 digits on my card and a promise to call back that day. No response! Called back 3 days later and was given someones voicemail to leave yet ANOTHER message on this silly charge. It is now 10 days later and I call a 4th time. Giving all the very same information for a 4th time now to someone at the front desk named Lisa, she continues to talk 100 miles an hour about how I need to call my bank, something about a $100 hold that has been already released by them and they see no $12.50 charge on my acct. I'm asking for an explanation on what she's referring to and she tells me " I'm the director of Sales. I don't need to be talked to like this"!! Excuse me?? This is my 4th call on something I was told would be handled 10 days ago. I'm not yelling, I'm asking her to repeat what she's just said while talking so fast I can't understand her. Come to find out she's not even looking at the same card I gave when I checked in. So, still no word on the charge on my account that none of us staying there put on. But more importantly, To be spoken to in such a rude and disrespectful manner, as if calling on a bogus charge is somehow wasting the time of Lisa the director of sales! Is really unfortunate. My intent was to leave a good review once I got home as we had such a wonderful weekend, but thought we should get this little glitch taken care of 1st. Now, still unresolved, but my thoughts are more along the lines of "Treat your guests with respect. Both current and former." One rude phone conversation made the difference between us returning to the Hampton Inn...