Al Madina — Hotel in Samarkand City

Bad behavior. They asked us to wait while checking out as they wanted to check the room. I have stayed in 3 other cities hotels in Uzbekistan and this is the only place i experienced this. After checking they asked for extra 100000 som stating that a towel was dirty. They said the stain is permanent and it won’t go on washing to which I disagreed. To prove my point they made me go back to my room and wash the towel. Even after i showed them the stain in washable they took the money from my tour agent who paid because he didn’t want to make a problem. The rooms didn’t have a proper window and the toilets locks were not working but we didn’t complain as it was manageable. But we couldn’t stand this behavior of their reception staff and some manager. I can see in the reviews similar things happened before...

The location of the place is amazing, near everything, and easy to find Taxi for places, taxies are super cheap, its 5 mnts walk from everything |the hotel is so cute and authentic, rooms are big, and super clean, the bathroom is excellent, always hot water and also clean|now, lets talk staff, from the manager to all other staff, super friendly and super amazing, I would like to thank everyone, the lady who always helped me over WhatsApp, and Firdous for being amazing and doing the extra mile to make our stay special. |my stay was great, I am...

We lived in Al Madina hotel for 3 days, first we got a room with a window onto the corridor. But the next day we asked to change a room with windows facing the street, the girl at the reception was very nice (I can’t remember her name), she immediately changed our room! Both rooms were very clean, there was a pleasant smell in the corridor, a lot of decorations in the traditional national Uzbek style, beautiful! The breakfasts are good, many thanks...