Grand Art Hotel — Hotel in Tashkent

We are a travel agent from India, and an unauthorized transaction got booked through our TBO portal, which was routed via Expedia. The hotel refuses to refund, citing a non-refundable policy, even though the booking was fraudulent. The hotel has provided conflicting information, sometimes claiming the guest checked in, and at other times saying there was no check-in. If there is a guest who actually checked in under the pretext of this booking, we ask that you route them to Expedia immediately, as this is a completely unauthorized transaction. It is not ethical to take advantage of this situation and be non-responsive to the booking partners. This booking was for 16 nights, and we request immediate action to cancel the reservation and issue a refund. If a guest has checked in, they should be questioned. This is a matter of your...

Shady hotel with shady practices. After keeping 200USD from us for more than a week and begging for good reviews, they decided to tell booking that "we didn't even stay at the hotel" to avoid a bad review. I'd advise you to stay wary of this place. I recommend staying in other hotels in Tashkent as this one is overpriced, quite old fashioned and internet & the shower/hot water barely work. The breakfast is also extremely limited. The kid at the reception was quite polite to us and tried to be helpful, but clearly he was being pressured by the hotel management to ask us for good reviews despite...

My mom recently stayed at the hotel and absolutely loved it! The hotel was very nice, and the staff was amazing. They provided an incredible welcome, meeting her at the airport and helping with her bags. During her stay, the room was cleaned daily, and she enjoyed a nice breakfast and water daily. The host went above and beyond to make her feel welcome in the city. It was great to have air conditioning because of the hot July weather. With its convenient location, my mom enjoyed her trip. I'm so thankful to the staff and highly recommend this hotel...