Lotte City Hotel Tashkent Palace — Hotel in Tashkent

We had a disastrous one nights stay in which nobody seemed to know what was going on in the hotel; the roof terrace was closed despite us being told it was open and we could eat up there; the restaurant was closed despite us being told we could eat in there, and when we got there a member of staff directed us back to the roof terrace......which was closed. We were supposed to get a breakfast in a box because of leaving early, but were told they didn't do that. When we were directed to the early breakfast bar I found a basket of elderly cherries and a few apricots that I would have thrown out, and some elderly bread and a couple of small croissants. Also found 5 yogurts but no spoons. The barely awake bar chap eventually found ONE plastic spoon, fork and knife set. I had a 'chat' with whoever was in charge then and he said he'd phone our tour guide later, (who was actually standing there with us and talking) but of course, he never did. As we left the hotel some member of staff said that they were looking forward to seeing us again and would make our stay special. We had to go again for our last night and it seemed that nothing had changed. We were given the same sort of room with not even a bowl of fruit in it. I asked to see the manager and got a very nice young deputy manager, called Nizom, who was on the end of my anger. And guess what....he knew nothing about what had gone on before. He managed to give us an upgrade to a junior suite and a big plate of fruit, but I had to go and complain to get it. This hotel is really rather nice, even if the furniture is somewhat old fashioned; but the managers should be having a meeting with the staff every morning so that everyone knows what is going on and no one misdirects guests. There is a load of room for improvement here, in how the staff are dealt with and in how they deal with guests. Oh, and the breakfast, in the restaurant...

Beautiful Comfortable hotel with Hospitable Staff

We stayed at this hotel for 4 nights and had a great time. firstly, I would like to praise the staff for being so nice and hospitable. All of them approached us well and were very quick and helpful. I would like to specially thanks Munir, Ahmed, Abdul latif , Kudrat , ziyodullah , omar and all staff for their service and hospitality. The hotel was very clean and hygienic. Hand sanitizers, face masks were provided everywhere at the hotel. All staff members wore mask and gloves all times. The hotel has a very cozy feel to it. the rooms were well arranged, neat and comfortable. Heating system was perfect, and our balcony had a nice view. The room had all the necessary items like bathrobes, fridge, toiletries and a safe. the breakfast was amazing had a lot of options and Korean cuisines included everything served hot and well arranged as you can see from pics. The location of the hotel is not too far from the airport and is surrounded with good restaurants and other amenities. hotel has saloon, gym, money exchange, gift shop etc. the staff recommended us good restaurants and were always ready to help us out for taxi and other services. Room service was very quick as well. If I were to come back again to Tashkent I will Definitely...

Review of Lotte City Hotel, Tashkent

I recently stayed at Lotte City Hotel in Tashkent, and I must say, it was an exceptional experience! From the moment I arrived, the friendly and helpful staff made me feel welcome. Their warm hospitality and attention to detail truly stood out—whether it was the front desk assisting with check-in, the concierge offering great local recommendations, or the restaurant staff ensuring a delightful dining experience.

Speaking of dining, the food at the hotel was absolutely delicious! The breakfast buffet offered a fantastic variety of fresh, high-quality dishes, blending international and local flavors. The à la carte options were equally impressive, with beautifully presented meals made from premium ingredients. Every bite was a delight!

Overall, Lotte City Hotel exceeded my expectations with its excellent service, outstanding food, and comfortable accommodations. I highly recommend it to anyone visiting Tashkent and look forward to staying here...