Hotel Del Luna by LUK GLOBAL — Hotel in Đà Nẵng

Our time at the Del Luna started with my mistake, I had booked the hotel for 3 days at the end of February, unfortunately is was Feb 2026 not 2025 and we discovered this on arrival. The staff were very good in giving us a similar room for the same price and we paid there and then for it, however our booking on booking.com was still outstanding for 2026 and non refundable. They did eventually waive the booking but it did take several reminders and an email to finally get it sorted out the day after we left.|So before I review the things we didnt like I would ask the reader to take a quick browse at the 400 or so reviews that I've left and I hope you will see that I'm pretty fair. So on to the hotel itself, the room was very nice indeed with good aircon, a comfortable bed and a well appointed bathroom. It also had a wrap around balcony. Reception staff were generally very helpful. |The first negative point was something not the hotel's fault but anyone thinking of staying there should be aware of is that there is an extremely noisy karoake bar either next door or in the very near vicinity. We experienced it one day from 10am to 10pm. The noise permeated everywhere, awful out of tune singing with a massive bass beat and we were certainly not able to sit in our room, let alone enjoy a drink on our balcony.|The next one most certainly is the fault of the hotel in the staff that they employ in the form of the chef. He was one of the most rude, arrogant and argumentative people I have met. On our second day I was unwell and unable to get down to breakfast so my wife popped down and asked to take some bread and butter up to me, he was most obstructive but my wife was insistent and carried on, he even chased her to the lift despite her explanation and gestures that I was unwell. On the next day we both made it to breakfast, he met us and asked us if we would like any eggs. We ordered 3 boiled eggs, boiled for 7 minutes. 2 eggs came back, ok maybe something got lost in translation however they were radically undercooked so we asked to send them back. He was insistent that they had been cooked for 7 minutes and most argumentative about it, he made us come over to the egg stations and showed us the water the eggs had been boiled in. It was clear that it was not boiling (ie no bubbles) and we said this. Quite ridiculously he then put his finger in to the water and then took it out slowly saying 'boiling', obviously if the water had been boiling he wouldnt have able to put his finger in it and then take it out slowly. I said that I didnt want to argue about it, our eggs were underdone but he still kept on arguing. I then asked to see the manager as I was clearly getting nowhere and he point blank refused on two occasions. He did however eventually agree to do us three more eggs and once my wife had supervised what he should do we got our eggs. The chefs attitude towards us on both days was rude and arrogant and if he cant perform the most simple of cookery tasks then the hotel should not be employing him. Generally speaking the breakfasts were not particularly good for Western tastes although the hotel caters to Westerners. A token effort was made at bacon and sausage with a couple of chopped up rashers and a couple of sliced sausages left cold on some pieces of break (see photo).|The third unhappy aspect of our stay was the tour that the hotel arranged for us to the Ba Na Hills. We were collected am and put on to a coach for the journey there or so we thought until our guide Hoang stopped the bus after 10 minutes and we were herded in to a building and given lanyards with numbers on to wear around our necks. We were then taken in to a lecture room and a lady told us all about how to avoid buying fake jade, pearls and agarwood. Great but we hadnt asked for this and it wasn't on the itinerary from the hotel. We then then taken in to a large sales area with different counters, selling you guessed it, pearls, jade and agarwood, all at extremely inflated prices, probably x5 or 6. I noticed that there was no marked exit from the showroom, just a small door that looked like an office which did in fact turn out to be the way out. So they wanted to keep you in the showroom at all costs, also consider that if there was an emergency such as a fire, the exit was inadequate for the number of people in there and unmarked. We were pretty disappointed at this and arrived later than scheduled at Ba Na Hills. This is not the hotels fault directly but they do sell the tour, we had to pay them in cash for it so no doubt they deduct a commission and as such they need to ensure that their clients are not put in to a situation where they could be scammed. I did complain about this to the receptionist who was very nice but I hope that this will be taken up by the management of the hotel with the tour company as it appeared to be a way of Hoang making a commission (via the numbered lanyards he put on us) out of scamming tourists.|So a fairly detailed review, would I stay here again? Not a...

We were only in Danang for one night to see the Dragon bridge but unfortunately we’d become ill with nasty colds so we cancelled our sightseeing to have dinner and go to bed early.||On entering the room, I was surprised at how tiny it was. The photos were definitely deceptive. Other than that, it seemed fine - very basic but fit for purpose. We did note that there was no in-room safe though. ||I then looked for the room service menu however, oddly for a hotel, there is no room service. However the room information (which was predominantly in Vietnamese) said there was a restaurant on the 8th floor which appeared to be open until 8:30pm and a bar on the 9th floor which I guessed must serve snacks. So we headed upstairs.||The restaurant was closed (not closed off as we could walk in there but it was empty and no lights on ect) so we headed to the bar…. That was totally devoid of life too. The bar area features the infinity pool which, if we’d been healthy, we would have loved to have a dip in - the area is gorgeous.||So we went back to reception to see if they could order some food in for us (we really felt very unwell and it was now raining too) but the receptionist spoke very little English and didn’t seem to understand us so we reluctantly headed out to find food. Thankfully there was a restaurant basically next door and we managed to order some fried rice for dinner.||Maybe our ill health impacted on our impression of the hotel but I was really quite amazed that a hotel in a major tourist town is so ill equipped and under-utilised. I certainly wouldn’t recommend the Del Luna. The hotel management is missing out on turning this place into...

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Dear unnoying man ! I am writing to address the unacceptable behavior that you have displayed towards me and my family during your stay at the hotel. Your disrespectful comments and actions, including yelling at us while we were enjoying ourselves at the pool, are completely unacceptable.

I want to remind you that this is a shared space for all guests to enjoy, and it is not appropriate to disrupt others with your complaints. If you find the noise levels to be too much for you, I suggest that you find a more suitable location within the hotel or address your concerns with the hotel staff in a respectful manner.

I will not tolerate any further disrespect or disturbance from you towards me or my family. It is important to show consideration and courtesy towards others, especially in a public setting.

Your actions, including yelling at us while the children were playing, were not only disruptive but also inappropriate. It is crucial to show consideration and tolerance towards others, especially towards young ones who are simply enjoying themselves.

I urge you to reflect on your behavior and consider the impact it has on those around you, especially the children. It is essential to create a positive and welcoming environment for all guests to enjoy. Moving forward, I hope we can all find a way to coexist peacefully and respectfully during our time at the...