Gilson Hotel Hanoi — Hotel in Hà Nội

Ambiance & Location:The hotel has a clean, modern design with a welcoming lobby that gives a good first impression. It’s located close to key attractions, shops, and restaurants, making it easy to explore the city whether you’re there for business or leisure.Rooms:The rooms are spacious, tidy, and well-equipped with the essentials. Beds are comfortable, ensuring a good night’s rest after a busy day in Hanoi. I also appreciated the quiet atmosphere, even though the hotel is centrally located.Dining:The breakfast buffet offers a nice mix of local Vietnamese dishes and international options. It’s a good way to start the day, and the dining area is pleasant and well-kept.Service:The staff were friendly, approachable, and always willing to help with directions, transport, or any requests. Their hospitality made the stay feel more personal.Cost:The rates are reasonable for what you get – a good balance of comfort, convenience, and service. It’s definitely great value compared to many other hotels in the same area.Overall:Gilson Hanoi Hotel is a solid choice if you’re looking for a clean, comfortable, and well-located stay in Hanoi. It’s not overly luxurious, but it delivers excellent service and convenience at...

Right after Sapa we came to Hanoi. We arrived at Gilson around 10pm. There was a big blunder, no more available room left despite having our reservation already confirmed in print. However, the problem was well handled by a front desk staff. The young man by the name of Sunno helped to arrange alternative accomodations at a nearby hotel. Our 'stop-gap' stay at Kuretake Inn wasn't perfect but at least reasonably comfortable. Spending the next few nights at Gilson hotel was generally average. Breakfast is a big letdown. Just one staff running the place and his attitude wasn't exactly praise worthy. Apart from our sunnyside up, nothing was fresh! A female receptionist at the front desk wasn't helpful at all. We understand not every worker is good with English, but this lady adamantly refused to use Google translate to communicate. We figured it could be due to her fragile pride. Our 5 star review is mainly because the outstanding performance of 2 staffs; Teng Cu and Sunno. Had a friendly and hearty conversation with Sunno. We think, he simply carried the...

I arrived in Hanoi at past 12am. I was bit groggy but the staff in charge was kind enough to check-in me as fast as he can and handed over the keycard in no time.

The hotel interiors are classy and love the lounge area with a massage chair in it.

The hotel is on a main road which is easy access for hailing taxis and other transpo. Its also walking distance to Ho Chi Minh Museum and nearby Hanoi tourist attraction.

I have standard double room which is bit spacious. The bed is Queen size and super comfortable and had extra pillows. The toilet and shower are separated with glass with stand alone lavatory. So going to toilet is so easy without a door.

My stay have a free breakfast. They had limited choices, toast, some egg, sausage and can have your own Pho Bo which is good.

Overall, my stay is quite pleasant. The staff who check in is same guy who assist on my check out. He speaks good English and recommend me some local food to try in Hanoi and Sapa. He is really great and assisted me until I got...