Express by M Village Võ Văn Kiệt — Hotel in Ho Chi Minh City

Avoid staying at this hotel group!

I’ve lived in Vietnam for 8 years and stayed in thousands of hotels. In Ho Chi Minh City alone, I’ve stayed at this hotel group’s branches over 20 times. However, this particular branch required me to provide a physical passport and visa for check-in, refusing to accept digital copies of my passport as an alternative.

Even five-star hotels in Ho Chi Minh City have never demanded original passports or visas. In most cases, a photo of the passport is sufficient. If such a policy does exist, the hotel should notify guests in advance. Had they informed me a day earlier about needing the passport and visa (or photos of them), I could have prepared accordingly. However, without any prior notice, they insisted on these documents when I arrived and maintained a rigid attitude, repeatedly demanding the originals.

I explained multiple times to the front desk staff that I did not have a photo of my visa or the original with me. Moreover, their message the day before did not mention this requirement at all. Yet, they ignored my explanation and insisted that these were mandatory for check-in. It was clear that the front desk staff were deliberately making things difficult.

What’s even more frustrating is that none of the other branches of this hotel group have ever imposed such requirements. Why is this branch so unreasonable? After five rounds of explanations, they still refused to compromise until I demanded they call the manager to confirm whether this was an official company policy or simply the decision of the front desk staff.

This kind of unprofessional and inflexible service is completely unacceptable!

They even called the police to force to me . The police can’t speak any English , I have to spent my another 30 mins using google translate to him Can u imagine what will happen when if the police wants something extra like money or even...

Avoid staying at this hotel group!I’ve lived in Vietnam for eight years and stayed in thousands of hotels. In Ho Chi Minh City alone, I’ve stayed at this hotel group’s branches over 20 times. However, this particular branch required me to provide a physical passport and visa for check-in, refusing to accept digital copies of my passport as an alternative.Even five-star hotels in Ho Chi Minh City have never demanded original passports or visas. In most cases, a photo of the passport is sufficient. If such a policy does exist, the hotel should notify guests in advance. Had they informed me a day earlier about needing the passport and visa (or photos of them), I could have prepared accordingly. However, without any prior notice, they insisted on these documents when I arrived and maintained a rigid attitude, repeatedly demanding the originals.I explained multiple times to the front desk staff that I did not have a photo of my visa or the original with me. Moreover, their message the day before did not mention this requirement at all. Yet, they ignored my explanation and insisted that these were mandatory for check-in. It was clear that the front desk staff were deliberately making things difficult.What’s even more frustrating is that none of the other branches of this hotel group have ever imposed such requirements. Why is this branch so unreasonable? After five rounds of explanations, they still refused to compromise until I demanded they call the manager to confirm whether this was an official company policy or simply the decision of the front desk staff.This kind of unprofessional and inflexible service is completely...

This hotel just open 1 week ago & it's under the M Village management (I used to stayed in the M Village - Pham Ngu Lao branch too)From Bui Vien street to reach here was around 1,5 KM by walk, the room & the facilities inside of it was quite completed (even provide the sofa, freezer, hair dryer, iron) the laundry at the Ground floor also can use by own (just like my experience I met when travelled in China)At the 5th floor also have the rooftop garden (hope open it soon)The door's room was the new design & can insert the code (hope upgrade it in the future) so can say the security is very well maintained.Thanks to the receptionist under the name "Alice Tran" who's really professional of her all services (she also find my nail clipper & contact me directly) really...