Mercure Nha Trang Beach — Hotel in Nha Trang City

It is a rare moment when a stay at an Accor property manages to redefine my expectations — unfortunately, Mercure Nha Trang has done so, but in the least flattering way.

On the day of departure, I requested nothing extravagant: merely a short extension until 1PM, not even the full entitlement of my Gold late checkout benefit. The response was a categorical refusal, delivered with a rigidity one might expect from a budget hostel, not a newly opened Mercure.

What elevated this from disappointing to truly disconcerting, however, was the follow-up. At precisely 12 noon, as though on cue, staff appeared at my door to remind me of the checkout time — a gesture less of courtesy than of surveillance. The implication was clear: that I was a guest to be hurried out, rather than one to be valued.

I cannot help but compare: Novotel, a peer brand within the same segment, and even ibis — an economy-oriented brand — have both left me with far more positive experiences. At ibis Bangkok, under almost identical circumstances, I once called reception just a couple of hours before checkout to ask for a late checkout, and it was granted without hesitation — at a time when I was not even an Accor member. To find Mercure Nha Trang falling short of such standards is not just surprising, it is telling.

This stay was meant to be both a discovery of a new property and a small step on my journey toward Platinum. Instead, it served as a reminder that attractive rates often come with an unattractive trade-off in hospitality. Perhaps this hotel has decided which kind of guests it wishes to “welcome.” If so, I can only wish it every success in catering to that...

Excellent : Separate toilet bowl and shower areas Bright lighting which you can control how Bright or dimly lighted Strong shower water pressure Clean, beautiful and Spacious room Helpful front desk Safe box opened with card only Lift access via card only, safe Toileties provided.. toothbrush, comb ear bub, shaver A lot of power points Breakfast v v good. Staffs v v attentive at breakfast and at front desk. Service v prompt and you feel v v well served. Super value for money from Agoda .

To be improved : Shampoo and shower gel in Bath area not top up. Only give bottled shampoo and soap

Location: Great ! Right beside hotel - bbq buffer 250k per pax. Super worth it. Then 1min walk further down, a mini mart. Good to stock up all you need.

We had an extended 8hrs stay as our train is at midnight. Cost only 400k vnd/ room /8hrs They will help u move your luggage to the new room as you still can go for a day...

Just had an incredible stay at the Mercure Nha Trang! I was lucky enough to get a new room and was even upgraded to a stunning seaview—what a view to wake up to every morning. The service here is truly top-notch. From the front desk to the restaurant and housekeeping, every single staff member was friendly and attentive. They made me feel so welcome and went above and beyond to make sure I had a fantastic experience. As a Platinum member, I got complimentary breakfast. While the food itself was just okay, the service in the restaurant was excellent. The staff were so friendly and helpful, making for a pleasant start to each day. While the Platinum privileges are a bit limited, the overall experience more than made up for it. I highly recommend Mercure Nha Trang for anyone looking for great service and...