PHU QUY HOTEL — Hotel in Nha Trang City

I’ve stayed here off and on for 8-10 years. Some times a week or two, one year I stayed here for 8 weeks. |That’s (2 months) ||It’s not The Waldorf Astoria or The Ritz, and I’ve stayed at both. ||The Phụ Quy is imperfect, the way I like it. ||I’ve stayed in 1201 facing The Louisian, I’ve stayed in 1204 facing north, both with incredible views and to me, very comfortable. ||I’ve also stayed in the center rooms with no view at all which are different but quiet and equally as comfortable. ||To me there is no downside because of the proximity to the beach, several restaurants and The Louisian restaurant and pool. All within walking distance. ||I don’t care about the amount of stars this place is rated or what anyone’s review says because I’ve stayed here more than most people. ||The Phụ Quy has always been my 1st choice when statin in Nhà Trắng. ||Special thanks to the staff, incredible group of people, hard working and all very accommodating. ||Remember people, before complaining about anything, put yourself in their shoes, prior to opening your pie holes on line, Vietnamese workers are grossly underpaid and should be treated with respect and tipped well. ||Typical Daily wage is $200,000.00 vnđ, that’s |$10 usd ||I leave $100,000.00 ($5) minimum, on the dresser every morning for the housekeeper/s. ||Any waiter or waitress I encounter receives the same. |Imagine what COVID did to these people when it put them out of work for 2 years solid. And still has not recovered. |REMEMBER TO TREAT THE WORKERS...

We arrived in Nha Trang at 4am courtesy of a late running VIP bus. They took us to the only hotel they knew with a 24 hour reception. We were told by a very surely man,(non English speaking) there was only one room available at 400,000 vnd per night and we were to check out or pay for further nights by mid day less than 8 hours later. Normally the room would have been 300 vnd.. The room had not been prepared no toilet rolls no pillows no towels. We got to sleep at 6am only to be woken at 8am by very loud drilling noises which continued throughout the day. Should mention the view from our room was a brick wall and that is where the noise came from. This noise could be heard loud and clear from the main beach road and well over 100 metres away. The reception were very unhelpful and very rude. No courtesy maps, no help offered in English or Vietnamese. Apparently somebody as we were leaving said we were entitled to a breakfast which we were never told of. When it came to check out because the room had not been cleaned or mini bar replenished the hotel wanted extra money from me to replace missing drinks. Please save yourself a lot of trouble by not staying here. Customer Service and manners from all staff non existent. Put this one down to experience but I would confidently say, this is one of the worst hotels I have...

This hotel has seen it's glory days a very long time ago. The rooms are ok and the location is good (right opposite of the beach). But that's really about it. The breakfast is served without any passion whatsoever and they ofte ran low on it, although it was supposed to be open for another 30-60 mins. The windows doesn't look like they've been cleaned once for the past couple of years. The elevator is extremely slow. Th AC in our room was dripping water. However, what really brings this hotel down is the staff. Their cleaning service left a lot to desire and we found used ear-cleaners, cigarettes and plenty of other trash under our bed. We were also greeted by a roach in our bathroom. Don't be surprised if you find the staff staring down into their phones or slacking in a corner when they are supposed to be working or attending hotel guests. Absolutely one of the worst services I've experienced so far. I'm generous when I give this place 2/5. It should be shut...