Hindley Street Music Hall — Local services in Adelaide

Well looked after by happy, helpful staff.

When I arrived, the box office attendant noticed I had a walking stick and offered to have a staff member escort me in the lift. Upstairs, a beautiful staff member, Boadicea, retrieved a stool and opened a balcony for my husband and I to sit in. At the end of the show a staff member offered to get the lift. Boadicea then came back and took us down in the lift. She offered for us to come in a little early next time so they could make me comfortable without the crowd. She seemed to be a floor supervisor or similar but took the time out of a busy night to really make us welcome. Most appreciated. The bar staff not only put a slice of lemon in my drink, they squeezed it slightly to flavour the water - very thoughtful.

The only opportunity for improvement would be the sound wasn't quite right.

Every staff member we encountered were really lovely. Not only terrific customer service but genuinely thoughtful.

The venue management obviously choose and train their staff...

A huge shout out to the staff . My daughter booked for us to see " Rag and Bone man" , who was outstanding. As I have a back complaint my daughter contacted venue who were so accommodating, reserving us two seats we asked for ,at no extra charge , front of the que, lift , to merchandise if we wished , accompanied by a staff member. Excellent customer service. Only complaint... customers, "I want a seat , I emailed "even when obvious they hadn't ( yes I heard you tell friends) or " I have emailed and all my friends want seats" but this was not expressed in email and only one seat accommodated for , the staff went above and beyond,had some abuse ,staff handled it very well and politely. I did feel sorry for them though . Advice if you have a seen or not seen disability,just contact the venue express your wishes and I am sure they will try there best to help . From me ..thanks all staff you...

Terrible experience – assaulted by security and denied access to my camera equipment.

I was invited to this venue by a performing support act to film their set. Shockingly, I was physically assaulted by venue security without warning or proper communication. After being violently forced outside, I was not allowed to re-enter to retrieve my camera gear—despite calmly requesting access multiple times.

The security team were completely unprofessional, aggressive, and seemed more interested in flexing authority than ensuring anyone’s safety. Their behaviour was not only unacceptable but outright dangerous. It’s deeply concerning that a venue would allow this kind of conduct from staff without any accountability.

I’d strongly caution any performers, crew, or patrons thinking of attending or working here—especially if you’re bringing equipment or working in...