Petbarn Mount Gravatt — Local services in Brisbane City

My dog had regular grooming at Petbarn Mt Gravatt every 8 weeks for the last 5 to 6 years. This time was the worst experience I’ve ever had by the store assistant manager Alfio. Normally the counter staff was very friendly and helpful by asking if I’m the member and get my phone number type in to search it and get the member discount. Alfio did not, I had to ask him to do so to find my membership. After I told him my number, I saw him typing the wrong number in. I ask him if anything came up because he typed it wrong. Then he accused me telling him the wrong number instead of saying maybe he did it wrong. After he typed in the correct number, he even did not confirm back my member detail as other staff member normally did. After the payment I told him you were not as friendly, helpful and professional as other staff, I even told him what other staff normally do for the last 5 years. Then he accused me again that I gave him the wrong number which I have for ages. I said I saw you typed it wrong the first attempt that’s why I wanted you to confirm back. Then he ACCUSED ME AGAIN telling him the wrong number. At that moment I just felt he did that to me very high chance only because I am Asian and no problem for him to bully me. He was so arrogant and never tried to apologise which I won’t expect from a person like him. It was only 9am on my day off and it totally ruined my mood and made me feel disgusted. How can a big company like Petbarn hired an assistant manager with this attitude? Don’t know what is customer service, customer interaction and even don’t know the basic SOP of customer check out. Totally unacceptable and disappointed. Being a regular customer from paying $80 5 years ago to now $105+$10 fresh breath and file dogs nails every 8 weeks, seems like we supported the wrong business for a long time and even not being valued. Now I believe why people left 1 star reviews said there’s a problem with the management team in...

I enrolled my dog in Advanced Dog Training, hoping for a structured course to build on his skills. After enrolling, I received a call from the trainer, who informed me they’d be trialling a new agility program instead of the typical advanced course. I was sceptical since it was a new, untested program, but the trainer assured me I could get a refund if it didn’t work out. Excited to try agility with my dog, I decided to give it a shot.

Unfortunately, the course was a big disappointment. On the first day, it was clear there was no real plan in place. Despite my concerns, I attended another week, hoping things would improve. However, the second week was even worse. Instead of focused agility training, we spent most of the time moving between sections of the store, practising basic commands like sit and wait. The trainers lost track of time, and by the end of the session, my dog and I had only received about 5 minutes of actual agility training. Meanwhile, the rest of the class was playing or doing puzzles, and my dog and I received minimal supervision.

At the end of the second class, I asked the trainer for a refund. She offered me the choice of a refund or a transfer to the Advanced Class starting the following week. I told her I’d think about it. A few days later, I decided to go with the refund. However, after reaching out, I didn’t hear anything back for three weeks. I finally had to escalate the issue to a supervisor, who said he would contact the trainer.

The trainer eventually got back to me and informed me that a partial refund was being processed. At no point was I told it would be a partial refund. In fact, had I known this, I wouldn’t have enrolled my dog in the trial program. I would have opted to transfer into the Advanced Class instead, since that would have prevented me from losing money. The trainer apologised for the mistake, but it’s been nearly a month now, and I still haven’t...

As the owner of a 8 month old Siberian Husky(Mishka) - I must admit that when i purchased her I didn't know what I got myself in to for the most part despite doing my homework on the breed (she looked so perfect lol.) After much procrastination with where to go for training upon walking down to my local Petbarn (Mt Gravatt) with her I met Jessica - who encouraged me to booking her into puppy pre-school which I did. What an amazing experience with Jessica and Alex - their patience and understanding was absolutely brilliant - naturally everything I was doing from a discipline perspective was wrong (and that made sense when they explained it logically) I'm so glad and happy i worked that out then not when my Mishka had began to mature. After the first 5 sessions I wanted to progress to the beginner course which to my disappointment I couldn't get in with the same trainers (Jessica and Alex) for six weeks. But I saw that there was an availability at the Macgregor store a week later, naturally I booked in to that and went to the first course - in the most respectful manner can I just say that their is absolutely no comparison to the quality of training I received prior and the experience and professionalism of the trainer was clear. I went to one session and that was enough for me. I forgot about it for a while then booked in to the beginner class at Mt Gravatt and let me tell you I am so happy I did. Thankyou Jessica and Alex for all of your professionalism, patience and understanding - and thankyou for dealing with all of my probably annoying random questions. I wouldn't have the confidence with behaviour training that I do now, and i'm so glad I have the skills which you gave me to advance and make sure her basic obedience remains until Mishka's adult years. I couldn't recommend the training at the Mt Gravatt Petbarn enough, make sure it's with Jessica and Alex - you...