Goodlife Health Clubs Holland Park — Local services in Brisbane City

I am really disappointed with the service and management at Goodlife Holland Park. My partner and I signed up for a 12-month contract in March. In June, we received a call from Goodlife telling us our “3-month membership” was ending and asking if we wanted to cancel or continue. We had clarified that we had signed up for a 12-month membership to which they said their system wasn’t showing that so if we wanted to cancel or continue it was up to us. Since we had moved further away, we we’re actually quite happy with their offer we chose to cancel our membership. Two months later, we noticed that payments were still being deducted from our account. When we called, an employee admitted there had been miscommunication, stating that the original staff member who contacted us had since been terminated and they were still dealing with the fallout of that person’s ongoing mistakes. We were told this would be passed on to management for follow-up. Unfortunately, the manager’s response was appalling. Rather than apologising or taking responsibility, she dismissed our concerns, accused us of lying, and claimed the notes from the “3 month check-in call” simply said “no questions asked.” They offered to receive a recording of the call which we happily agreed to. They said this would take a long time to retrieve but we still wanted to proceed. We asked to have our accounts frozen in the meantime, and waited. Despite this, our accounts were never frozen, and we have now been told there is no recording available. At no point has management apologised for their miscommunication or taken responsibility for the fact that: We were told our membership was cancelled when it wasn’t. We were misled into thinking our accounts were frozen while the issue was being resolved. We have continued to be charged despite following their instructions. We were not asking for a refund of the money taken over the last few months. All we had requested is that our memberships be cancelled and the $195 cancellation fee waived. Given that we were provided with misleading and deceptive information by Goodlife staff, this request is more than reasonable and is supported by Australian Consumer Law (s18). It is concerning that a manager of a national gym chain shows such a lack of customer service, accountability, and knowledge of consumer rights. Instead of resolving an issue that was entirely caused by their own mismanagement, they have chosen to shift the blame onto us and continue charging us a membership and a cancellation fee. We are now left with no choice but to take...

Goodlife Health Club Holland Park – A Fantastic Fitness Destination!

If you’re looking for a top-tier gym with state-of-the-art facilities, exceptional staff, and a motivating atmosphere, Goodlife Health Club Holland Park is the perfect choice!

Facilities & Equipment

The gym is well-maintained, spacious, and equipped with a variety of high-quality machines for strength training, cardio, and functional workouts. Whether you’re a beginner or an advanced fitness enthusiast, you’ll find everything you need—from free weights and resistance machines to squat racks and treadmills. The 24/7 access is a huge plus for those with busy schedules.

Group Fitness & Classes

One of the standout features of Goodlife Holland Park is its diverse range of group fitness classes. From Les Mills BodyPump, RPM, and HIIT to yoga and pilates, there’s something for everyone. The instructors are knowledgeable, energetic, and always ready to help, ensuring a great workout experience.

Personal Training & Support

The personal trainers at Goodlife Holland Park are fantastic! They are experienced, friendly, and genuinely invested in helping members achieve their fitness goals. Whether it’s weight loss, muscle building, or general fitness, the trainers offer tailored programs to suit individual needs.

Atmosphere & Community

The gym has a welcoming and supportive environment. The staff at the front desk are always warm and helpful, making sure new members feel comfortable. The members themselves are friendly, and there’s a great sense of community, making workouts even more enjoyable.

Cleanliness & Hygiene

Cleanliness is a priority at Goodlife Holland Park. The gym is well-kept, with staff regularly sanitizing equipment and ensuring hygiene standards are met. The locker rooms and showers are also well-maintained, providing a comfortable post-workout experience.

Membership & Value

The membership options are flexible, with various plans to suit different needs. The pricing is reasonable given the high-quality facilities, diverse classes, and 24/7 access. They often have great promotional deals, so it’s worth checking out their offers.

Final Verdict

Goodlife Health Club Holland Park is a 5-star fitness center with fantastic facilities, top-notch trainers, and a great community vibe. Whether you’re looking to get fit, lose weight, build muscle, or just stay active, this gym provides everything you need in a supportive and motivating environment.

Highly recommended for anyone in the area looking for a premium...

I'm feeling very angry as I'm a founding member of this gym and after 16 years of paying membership fees and only attending on an average of once a month, I was made to pay $20.00 for my daughter to accompany me today instead of $15.00 because she didn't have her student card on her. I actually told my daughter not to worry about taking her card with her because as I thought they knew us both well enough by now as she has joined me at this gym on several occasions as a "student" on a casual basis. They obviously don't value my membership at all because the guy behind the check-in counter refused to give her the $5.00 student discount without physically seeing her card. I would have thought they could at least have checked their records of her past attendance as a student or at least trusted my word that she is a student. I've been so loyal to this club and I've given them plenty of money over the last 16 years but they had to demand yet another $5.00 today. Where's the discretion? I truly would have thought I was a 5 star customer but obviously not. Terrible customer relations and very bad for business Goodlife...