Same Day Trees & Palms Brisbane — Local services in Brisbane City

Be very careful! Money seems to be the only driving factor for this business. After some negotiation on price and the job to be done. I appointed John and his "team" to cut two of my giant strelitzia nicolai down. Although he told me for the $600 he would just drop them and not take them away, I asked if he could at least cut them into manageable size pieces to fit into the back of a Ute and specifically ask to leave the area tidy, to which I got a, "don't worry, we'll leave it tidy!" At the time I had my hands full with my own client, so I trusted John and his team to keep their word. In just 15minutes they came back saying the job was done. When I went to inspect the work, I was almost in tears when I saw the mess that they had left. They took no care what so ever, resulting in quite a number of branches not cut into manageable pieces. Despite my efforts to have them come back to rectify the situation, they just kept putting me off. All communication is done via text message with messages saying that they would come back. After 3 days of texting back and forth it was quite obvious that they have no intention returning. I have now asked for a partial refund, which I doubt I will receive. The end result is one big mess and I am left with having to pay someone else to come back and finish the...

I'll start with the positives. Prompt response from company and quick removal of trees. Not so positives: removal of trees (including ones specifically told not to touch as present from the wife). Wife now devastated. Not finishing the job (Still overhangs from trees over fence from neighbours yard despite being told to remove these), non-removal of trees near shed despite being told to remove these, some mess still left including palm frongs that we now need to find space to dispose of. Attempted to contact company several times. They respond before you hand over the $ but as soon as you tap that card, radio silence. These guys are absolute crooks. I don't know how they sleep at night. The bggest issue is lack of communication as John is there for the quote and receipt of payment and then gone. Finally the price is ridiculous for the size of job. Yes, I agreed to the quote but more fool me. Essentially worked out $1000/hr. Still awaiting stump grinding. If asked to pay more $ for this will be contacting ACCC. Will absolutely NOT use again! I thought I was doing my due diligence in inspecting reviews, it's clear the owners take down any...

UPDATE 2: This company did not attend the QCAT meeting. Therefore, QCAT have ruled in our favour and YES Same Day Trees have ignored the directive from QCAT. Now filing with Magistrates Court. DO NOT USE THIS COMPANY

UPDATE: The office responded to my review with “Please contact the office to discuss”. I have tried several times via text, phone and email resulting in no contact or response from the owner or from John (the foreman). Now in the hands of QCAT.

Whilst the service received on the day way great and John and his team were great to deal with. Unfortunately our house was damaged in the process. John and his team took full responsibility on the day and ensured us they would pay to have our house repaired. We are now 5 months on and our phone calls, emails and texts have been ignored. The damage is significant enough to not let this go and we are now having to seek legal assistance to be compensated. So please be aware of this company...