NRMA Insurance — Local services in Cessnock

WAS A LOYAL CUSTOMER FOR 15 YRS NOW DUE TO THE I HAVE BEEN TREATED OVER THE 5 DAYS I WILL NEVER HAVE ANYYHING TO DO WITH THEM AGAIN.

I have been with NRMA for over 15yrs have CTP nd FULL Comprehensive Plus car insurance... Whilst i was in QLD i had a car accident nd my cr got classed as a total lose. I had to pay my own way to pick up a hire car that was arranged for me then had to pay a bond on the car. 24hrs later I received a call from NRMA saying my claim had been finalised nd my funds would be into my account within 3-5 business day's so this meant I needed to return the hire car on the Monday due to the weekend. I returned the vehicle as QLD NRMA refused me to be able to have access to the hire car whilst I waited for my funds to hit my account. I had to find my own way from the Brisbane Airport to where I was staying. I now have to wait till the funds hit my account within the next few days so I can arrange to get back to my home state. QLD refuses to assist in anyway. I will NEVER have any sort of policy...

I rang almost three weeks ago in regards to my renewal for roadside assistance, and I looked into my background that I paid $ 300 to join , had no knowledge of my member ship even under my rejestration number, I thought o well and joined aliaz road side assistance, fine then get nrma saying your renewal is dew what the !!! Replied to their email , said forget it etc etc. Now there, sending me renewal via mail ! Get your ack together and will not go NRMA , your algorithm to not match face-to-face or...

Rude customer service, not helpful, 3 staff (kylie being one of them) on and they couldn’t answer simple questions like their policy information.They were to worried about the seating arrangement and themselves. if you want to get an insurance through them you and need to make a claim you can expect to wait on the phone all day and still Not get through. Note to staff a little smile and understanding for people situations can go a long way. Try...