Oriental Groceries — Local services in District of Belconnen

Very disappointed to buy mung bean cakes and discover upon getting home with them that they were beginning to go mouldy and were quite some time beyond the use-by date; when retruning the following day for a refund the lady was reluctant to give a refund on the one (it was two separate purchases) that the receipt had been misplaced; saying we'd have to return with the receipt when it was found.I would've thought given that they had several packets of these cakes on the shelf,many if not all of which were unfit for consumption,that she would have apologised and not concerned herself with a piece of papaer! Surely he remembered serving us the previous day anyway. Consumables should really be checked regularly to ensure safety; customers should not have to return food that is spoiled.Should this occur,the customer should be reimbursed without delay or hesitancy and...

This shop definitely needs to train their staffs better, particularly the young lady in glasses and pink hair (as I recall) at the cashier today. She is very inexperienced with customer service, lazy with packing delicate products such as baby duck eggs even when being asked, not mindful enough to put soft cake on top of the bag instead of shoving it down the bottom, and more... I had many bad experiences with her that I had to write this review. Not to mention, the product price is wrongly labeled, which a sincere apology could have resolved, and this lady just doesn’t … :) Hopefully the service would be...

The price of the product was cahrged close to double the price I nomally bought. I asked to check it, but staff just repeat the price and leave before the end of the conversation. I understand price chang or displayed price not change but it wasn't my fault. I ask refund and the staff attitude was sooooo bad even in front of me. I naver visit...