Birthday Cake Shop — Local services in Melbourne

Terribly disappointed in the service. I had a last minute request for a Spider man cake for a 4th birthday party - spoke to the shop on Friday who asked me to quickly order online. I put special instructions that pick up needed to be by 10:30 am at the latest on Sunday. No-one every rang me back or confirmed. I arrived on Sunday to find the shop only opened at noon, no-one answered my calls and no one had contacted me to inform me that my request was not possible. Given the party was starting at 10:45 am I had to leave and buy another cake at the Cheesecake shop and race back to the party. It is not the shops issue that this was last minute - what is their issue is that Id rather they told me they cannot do it and leave me with the impression they could. They now tell me the cake was ready on Saturday night but that pick up was only possible at noon. Sorry - but how about ringing me or sms ing me to let me know this arrangement? I would have cancelled. The biggest stress is the run around to find another solution for a cake at the last minute AND the cost. Customer service needs to be at the centre of what you do. Needless to say, I...

I would like to take this opportunity to thank the birthday cake shop for their excellent service .The credit should go to Joe.I am in currently in Malaysia and ordered the ice cream cake for my partner’s birthday and is currently living in Melbourne.I communicated with Joe through Instagram and he really organised the cake for my partner’s birthday.The ice cream cake was really delicious and lovely.Thank you so much Joe for the good customer service.I will definitely keep you in my mind for future ice cream cake orders.For those , who wish to order ice cream cakes for your loved ones ,please order from The Birthday Cake Shop and I truly recommend this ice cream cake shop.And please look for Joe.He is very helpful and a humble person. Thanks again...

My first time ordering from Birthday Cake Shop and they absolutely did not disappoint! I wanted a custom print photo cake for my friend's birthday and whom shares my love for gaming and so I sent across a JPEG of an in-game screenshot to them to incorporate on top of the cake. I hoped that they would be able to render the image in a visually pleasing manner.

Suffice to say they nailed it. It turned out really well and my friend absolutely loved the design and look of the cake. They are very reasonably priced I might add to. Oh, and it also tasted really good (lemon sorbet, coconut and vanilla bean is such a winning combination) as attested to by all the guests. I shall be ordering more cakes from these guys in future.

A...