Coles Hastings — Local services in Melbourne

Worst experience ever, kind of Racism. I went to buy some baby formula as we are travelling overseas for 2 months. We needed around 5 boxes. When I put 5 boxes in the trolley with some other stuff every staff member was looking at me suspiciously. When I went to the self checkout as you know they don’t open any assistance checkouts ( only 1 checkout was open ) . A guy approached to me saying that you can not buy that many (I remember the name of that guy as well, they didn’t have any sign or notice which indicates the buying limit) I said ok , how many I can buy. The funny thing nobody knew what’s the limit, and they comes up with 2 boxes. The main reason for all this was that they were under impression that I am stealing because I had that many in a trolley with fruits and other household stuff, SERIOUSLY GROW UP GUYS.

After buying 2 , I get to know that they had already call the police and police was outside the store . I used to work with coles and I think all the staff members need more training or common sense.(only who were around me at the time of checkout)

I had a chat with the store manager and I get to know that they thought I am a thief just because I am an immigrant and I have dark coloured skin. I don’t feel they regret their behaviour after...

I don’t live locally but I work in the area and come to this Coles at least twice a week around 8-9am. Staff are usually busy restocking and going about their own business. But a lady named Melinda who works here is really blunt, rude and doesn’t greet you when serving you. She’s not only rude to me and other customers every time I come in, she’s also rude to other staff. I came in the other day and I believe a lady named Erin was serving me, who I noticed had a hearing aid. Melinda called her name a few times because she needed something from her and Erin didn’t hear. You could see Melinda getting frustrated at her and had a very arrogant tone. Afterwards Erin needed assistance with the register and asked Melinda for help.. she got nothing but a rude tone and just like Melinda hated where she was. I don’t know if she does it without realising or she just hates her job... but she makes me not want to come...

I ordered my groceries online only to find that I had a whole bag of items missing, on top of that many items that were not in stock. This equated to a third of my order $51 worth not being delivered. After calling to ask to have at least the forgotten items delivered the following day, Coles Hastings would not deliver and offered a refund which I have to wait 5 days for. This is no help at all as I live more than 5km away from any supermarket and still don't have the food I need. Very disappointed. I would give less than 1...