Wyndham Village Shopping Centre — Local services in Melbourne

Dear Admin,

I am writing to express my dissatisfaction with the vending toy machines located at Wyndham village . On 28th July, I attempted to use these machines and encountered several issues that I believe warrant a refund.

Firstly, I used both card and coins to operate the machines, but none of them functioned correctly. There were no signs indicating that the machines were out of service, leading me to believe they were operational. Despite multiple attempts, I was unable to retrieve any toys from the machines.

I have attached photos of the toy machines for your reference. The absence of "Out of Service" notices on the machines suggests that many others may have experienced the same problem but chose not to lodge a complaint due to the small amount of money involved. However, I feel strongly that this practice is unfair to customers and can be perceived as a scam.

I request a full refund for the money spent on these non-functional machines. Please look into this matter and ensure that appropriate measures are taken to prevent similar occurrences in the future.

Thank you for your attention to this issue. I look forward to your prompt response.

Best...

Would rate them in the negative if there was an option. Recently bought paneer (cottage cheese) from this shop, which I discovered, had already gone off when I opened it at home. This had an expiry of 19th March 2020 (next month). Rang the shop back and the staff (no customer service skills whatsoever) advised cannot return it without receipt, spoke to the owner with the same response. Owner even worse in customer service and communication skills as he hung up while talking as was struggling to hold a conversation and explain to me why I cannot return it. Lesson for me - do not trust them and always get a receipt. Contacted the supplier of the paneer and they admitted straight away that there was a faulty batch and that the shop should take it back regardless as they've advised all the shops to return the faulty paneer. The supplier then had to contact this shop and eventually we were able to return the paneer. First and last time shopping at this shop as they are not afraid to lie to your face, have no principles and are absolutely rubbish when it comes it looking after the customer - which a lot of other reviews for...

I never had any complaints about this shop for so many years,but today was a shocking and absolute disgusting experience. I went into the store to return an item brought from the store a few days back but seeing that the counter was busy went ahead with shopping for the things I needed and thought I will return it when I go to the counter to pay. The lady in the counter made a face when I said there is flies in the daal and said that I don't have a receipt and pack is not opened and I have brought other things from the shop too without returning the daal, as to say I lifted that pack from the shop returned it and was about to buy stuffs worth $50+. Am I crazy to return $3 worth of thing and buy something much more than that. To add to that the gentleman who came to see what was the argument about was saying the same thing. Absolute rude . I guess after all this ,this is going to be our last visit to this shop. Sorry for the long post and thanks for...